Human Services Associate - HIV Prevention

Baltimore County•Towson, MD

23h

About The Position

Provides client navigation and care coordination for individuals seeking or receiving HIV pre-exposure prophylaxis (PrEP) through the HIV Prevention Program. The position supports clients with enrollment, medical and laboratory appointment coordination, transportation, medication access, insurance processes, follow-up, and addressing barriers to care. It collaborates with clinical providers, HIV Prevention staff, pharmacies, insurance providers, and community partners to support timely initiation and continuation of PrEP. The role requires knowledge of public health principles, HIV prevention and PrEP services, healthcare systems, care coordination, insurance and medication access processes, community resources, client navigation, confidentiality and protected health information requirements, electronic health records, documentation, and outreach strategies. It also requires effective communication and relationship-building with diverse clients and service providers, and the ability to assess needs, address barriers, navigate complex systems, and coordinate multiple services. The position is scheduled for 35 hours per week. Employees may be assigned shifts that include evenings, nights, weekends, and/or holidays, may be called to duty in emergencies, and may be required to work overtime. Employees must complete County-sponsored CPR and First Aid training and maintain certification. The work is essentially sedentary, with occasional walking, lifting, or other limited physical activity, and requires travel between work sites.

Requirements

Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science, or qualifying experience substituted year-for-year for the required education up to a maximum of four years.
Knowledge of public health principles, HIV prevention and PrEP services, healthcare systems and care coordination, health insurance and medication access processes, community resources, and client navigation practices.
Knowledge of confidentiality and protected health information requirements, electronic health records and documentation practices, and outreach and engagement strategies.
Skill in client outreach, engagement, and navigation; communication with clients, healthcare providers, insurance representatives, pharmacies, and community partners; coordination of appointments, referrals, and follow-up; resolving access barriers; and accurate electronic health record documentation.
Ability to communicate effectively with people from diverse backgrounds, establish and maintain trusting relationships, assess client needs and barriers, navigate healthcare, insurance, and community service systems, and coordinate multiple services and follow-up activities.
Some positions may require a valid driver's license equivalent to a non-commercial Class C Maryland driver's license at appointment.
Must satisfactorily complete County-sponsored CPR and First Aid training and maintain certification throughout employment.
Selected applicants must successfully complete a physical examination, drug screening, and employment background investigation, including criminal background, education certification, and fingerprinting checks.
Applicants must submit transcripts or other proof of education, licenses, and certifications with the application; foreign degrees require equivalency documentation from World Education Services, Inc.

Responsibilities

Provide HIV PrEP patient navigation, education, and enrollment assistance.
Schedule and confirm medical and laboratory appointments, provide reminders, and follow up with clients who miss visits.
Coordinate transportation assistance and connect clients with community resources.
Verify insurance eligibility and prescription benefits; submit and track medication prior authorization requests.
Coordinate with insurance companies, pharmacies, specialty pharmacies, and medication assistance programs to facilitate access to oral and injectable PrEP medications.
Assist with medication ordering, delivery coordination, and refill requests in collaboration with clinical staff.
Maintain communication with clients, identify and address barriers to care, and coordinate follow-up to support medication adherence, retention, and timely initiation and continuation of PrEP.
Maintain accurate client records and documentation, track appointments, medication approvals, and follow-up activities, and assist with program data collection and reporting.
Provide client education using approved materials, respond to nonclinical questions, and communicate barriers or concerns to clinical staff.
Collaborate with clinical providers, HIV Prevention staff, and community partners to ensure continuity of care.