HIV Care Services Consultant

Texas Health & Human Services Commission • Austin, TX

2d • $4,263 - $5,521 • Onsite

About The Position

The HIV Care Services Program Consultant monitors and provides guidance and technical assistance on the allocation and expenditure of HIV core and support services funds, the development of community-based plans for HIV care and support services, and improvements to local HIV health delivery systems and service quality. Under the direction of the Care Services Group Manager, the position performs complex oversight and technical assistance with minimal supervision and considerable latitude for independent initiative, judgment, and action.

The position oversees contracting Administrative Agencies as they plan, implement, and evaluate HIV care services consistent with consumer needs and state and federal requirements. It develops programmatic guidelines and standards, researches issues affecting HIV care delivery, and supports agencies and local providers in strengthening systems for linkage to and retention in care and medication. The consultant works with data staff to evaluate outcomes and conducts program monitoring. Work includes preparing monitoring reviews, standards, guidelines, technical assistance bulletins, policies and procedures, and grant narratives and reports. It requires researching and synthesizing information about HIV/AIDS epidemiology, care delivery systems, health care payer structures, expenditures, federal requirements, and needs assessment data.

The position is based in Austin, Texas, is not eligible for telework, and requires travel up to 30%. It is a regular, full-time, nonexempt position with a day shift. Duties may include supporting disaster response, recovery, or Continuity of Operations activation, which may require an alternate shift or location.

Requirements

• Two years of full-time, wage-earning experience in case management, case coordination, human services, social services, public health, health care administration, or criminal justice.
• Knowledge of community-based health and social services programming for people living with HIV.
• Knowledge of local, state, and federal laws relating to HIV health services, including the Ryan White CARE Act and Treatment Modernization Act.
• Knowledge of the grant application and review process and customer service philosophy.
• Clear and effective oral and written communication with culturally and professionally diverse audiences.
• Ability to organize and write reports using professional business English.
• Skill in program oversight and evaluation and process consultation.
• Proficiency with internet tools, MS Word, Outlook, Excel, PowerPoint, and other computer applications.
• Ability to develop and maintain effective working relationships across organizational lines and with local health agencies, community organizations, and planning and service coordination groups.
• Ability to work effectively with interdisciplinary teams, use initiative with limited supervision, prioritize workloads, and manage multiple tasks.
• Ability to exercise independent judgment, evaluate situations, and make recommendations.
• Ability to provide constructive feedback and guidance, develop policies and procedures, identify problems, and formulate logical and realistic solutions.
• Ability to provide customer-friendly service to agencies and the public.
• Graduation from an accredited four-year college or university is listed as preferred, with major coursework in social work, social science, behavioral science, health care, criminal justice, public health, or health care administration.

Nice To Haves

• A four-year degree from an accredited college or university with major coursework in social work, social science, behavioral science, health care, criminal justice, public health, or health care administration.

Responsibilities

• Monitor DSHS-funded Administrative Agencies’ planning, contracting, and reporting for HIV care, treatment, and housing programs.
• Plan, conduct, and finalize desktop and on-site program monitoring and technical assistance visits; assess compliance with requirements and the quality and effectiveness of services.
• Review service delivery plans, program documentation, activities, and corrective action plans; conduct follow-up visits and apply DSHS sanction policy when necessary.
• Provide technical assistance to HIV care, support-services, and housing programs by telephone, on-site, and in writing.
• Analyze program reports, data, and work plans; recommend program improvements and help local agencies develop service delivery plans.
• Interpret program standards, administrative requirements, policies, and guidelines; assist funded agencies with implementing work plans and addressing performance or reporting issues.
• Respond to inquiries, complaints, and grievances; investigate complaints or allegations and prepare reports and follow-up assistance.
• Research issues affecting HIV care, treatment, and housing services, including payer systems, best practices, expenditures, epidemiology, client needs, unmet need, and barriers to program objectives.
• Participate in or lead cross-team workgroups; develop program objectives, requests for proposals, and application reviews.
• Research, develop, and revise program policies and procedures; create and update monitoring tools and reporting forms; write manuals, guidance, and standards.
• Serve as liaison to local health departments, community-based organizations, contractors, community partners, DSHS workgroups, and potentially state and national organizations.
• Review and approve statements of work, budgets, budget amendments, objectives, performance measures, fund allocations, and work plans submitted by programs.
• Coordinate with contracts, legal, and fiscal staff to ensure program activities and goals are accurately represented; track expenditures to prevent lapses or overspending.
• Attend work regularly and predictably, meet program deadlines, and perform other assigned duties, including possible disaster response, recovery, or COOP support.

Benefits

• Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level