Human Services Associate - Full Time

Virginia Department of Social Services•Suffolk, VA

About The Position

The Human Services Associate provides comprehensive administrative and case support to the Family Services Division under immediate supervision. The position’s primary designation is providing support to that division, and completion of training in all Family Services Division areas is required upon hire. The role supports agency clients through responsible administrative and technical work, including maintaining client records, processing case actions, tracking court and service requirements, and supporting family services workers. The position corresponds to the Human Services Assistant II full-performance level; unlike a Human Services Assistant III, it does not serve as a screener or initial point of contact for clients seeking benefits or services. The associate also provides financial, data-quality, reporting, meeting-coordination, and general program support. The candidate must be able to work nights, weekends, and holidays. Applicants may be subject to background, driving-record, and other pre-employment checks and screenings; employment offers are contingent on satisfactory results.

Requirements

High school diploma or GED supplemented by previous experience and/or training that includes general office work, customer service, personal computer operations, and data entry; or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Ability to communicate effectively both orally and in writing.
Ability to maintain a variety of forms and records.
Ability to participate as a team member to improve customer service and operations and resolve problems.
Valid driver’s license.
Ability to work nights, weekends, and holidays.
Satisfactory completion of required pre-employment checks and screenings is a condition of employment.

Nice To Haves

Working knowledge of Microsoft Office Suite.
Document transcription experience in a human services environment.
Experience supporting Family Services programs in a local Virginia Social Services agency.
Ability to key at least 50 words per minute.
Experience transporting adults or children from the vulnerable population.
Ability to work evenings and weekends if required.

Responsibilities

Maintain accurate client records by filing paper documents, uploading electronic case materials, drafting correspondence, and processing case actions.
Conduct required relative searches every 90 days and prepare and send kinship notifications.
Monitor court dates, upload court documents, initiate OASIS entries, and ensure court orders and affidavits meet legal validity requirements.
Assist workers with completing and submitting CSA packages and Title IV-E eligibility packets within required timelines by gathering, verifying, and submitting necessary documents.
Request birth and identity records, complete Title IV-E Medicaid applications, and ensure placement and financial agreements are updated and accurate.
Process invoices, p-card purchases, and financial documentation; create, circulate, and submit case actions; and notify appropriate staff of placement or case changes.
Audit and update OASIS client, financial, education, medical, custody, placement, court, and independent-living screens.
Conduct SPIDeR searches to verify information and submit IT tickets when system corrections are required.
Pull and distribute monthly performance reports, including Critical Outcome Scorecards, AFCARS error reports, monthly client visit reports, physical and dental exam tracking, congregate care review, IL assessment status, credit freeze status, and other permanency and data-quality metrics.
Track age-related service changes, medical and dental appointments, childcare licensing requirements, BIDs, and other compliance-related documentation in support of caseworkers.
Coordinate and document Family Partnership Meetings and ensure plans are uploaded and recorded appropriately.
Communicate with the City Attorney’s office regarding missing court documents and maintain information flow with IV-E and CSA teams regarding placement changes.
Draft letters, prepare meeting agendas, develop spreadsheets, collect data, file reports, and complete other administrative tasks.
Facilitate training requests, research contracted vendors, assist with scheduling, provide transportation for clients and foster children, and support the Family Services Division.
Perform other duties as assigned.