Human Services Associate - Full Time
About The Position
The Human Services Associate provides comprehensive administrative and case support to the Family Services Division. The role maintains accurate client records, processes case actions, and supports family services workers with court-related tasks, eligibility documentation, placement information, and compliance tracking. Training in all areas of the Family Services Division is required upon hire. The position also maintains and audits client information in OASIS, conducts SPIDeR searches, prepares and distributes performance reports, and coordinates Family Partnership Meetings. Additional duties include processing invoices and purchases, communicating with partner offices and teams, drafting correspondence and reports, arranging training and scheduling, researching vendors, and providing transportation for clients and foster children. Other duties may be assigned.
Requirements
- High school diploma or GED supplemented by previous experience and/or training that includes general office work, customer service, personal computer operations, and data entry, or an equivalent combination of education, training, and experience.
- Ability to communicate effectively orally and in writing.
- Ability to maintain a variety of forms and records.
- Ability to participate as a team member in improving customer service, operations, and problem resolution.
- Valid driver’s license.
- Must be able to work nights, weekends, and holidays.
- May be subject to criminal history, Central Registry, DMV/driving record, drug screening, fingerprint, local agency, employment, education, credit, and reference checks; employment offers are contingent on satisfactory required checks and screenings.
Nice To Haves
- Working knowledge of Microsoft Office Suite.
- Document transcription experience in a human services environment.
- Experience supporting Family Services programs in a local Virginia Social Services agency.
- Ability to key at least 50 words per minute.
- Experience transporting adults or children from vulnerable populations.
- Ability to work evenings and weekends if required.
Responsibilities
- Maintain client records by filing paper documents, uploading electronic case materials, drafting correspondence, and processing case actions.
- Support family services workers by conducting required relative searches every 90 days, preparing and sending kinship notifications, monitoring court dates, uploading court documents, initiating OASIS entries, and checking court orders and affidavits for legal validity.
- Assist with completing and submitting CSA packages and Title IV-E eligibility packets within required timelines by gathering, verifying, and submitting documents.
- Request birth and identity records, complete Title IV-E Medicaid applications, and ensure placement and financial agreements are accurate and up to date.
- Process invoices, p-card purchases, and financial documentation; create, circulate, and submit case actions; and notify appropriate staff of placement or case changes.
- Audit and update OASIS client, financial, education, medical, custody, placement, court, and independent living screens.
- Conduct SPIDeR searches to verify information and submit IT tickets when system corrections are required.
- Pull and distribute monthly performance reports, including Critical Outcome Scorecards, AFCARS error reports, monthly client visit reports, physical and dental exam tracking, congregate care review, IL assessment status, credit freeze status, and other permanency and data-quality metrics.
- Track age-related service changes, medical and dental appointments, childcare licensing requirements, BIDs, and other compliance-related documentation.
- Coordinate and document Family Partnership Meetings and ensure plans are uploaded and recorded appropriately.
- Communicate with the City Attorney’s office regarding missing court documents and maintain information flow with IV-E and CSA teams regarding placement changes.
- Draft letters, prepare meeting agendas, develop spreadsheets, collect data, file reports, and complete other administrative tasks.
- Facilitate training requests, research contracted vendors, assist with scheduling, provide transportation for clients and foster children, and support the Family Services Division.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
