Human Services Associate - Non-Merit

Baltimore County•Towson, MD

About The Position

Under general supervision, screens, evaluates, and monitors clients in a human services program; provides counseling and case management services as part of a treatment or rehabilitative plan; and makes referrals to other agencies or professionals. This non-merit position is in the Department of Health and Human Services, Bureau of Behavioral Health Services, and has a regular schedule of 34 hours per week. Non-merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. Current and future vacancies in this class may be filled from the eligible-applicant list established through the examination process. The role supports Hepatitis C services and related programs through client referrals, case documentation, follow-up, resource research, appointment coordination, phlebotomy, and outreach. Duties may vary by position and may not include every essential function listed.

Requirements

Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.
Experience described in the essential duties may substitute for required education on a year-for-year basis, up to a maximum of two years.
Some positions may require a valid driver's license equivalent to a non-commercial Class C Maryland driver's license at appointment.
Applicants must submit proof of required licenses, certifications, and education with each application; diplomas or transcripts must show the major field of study. Copies and unofficial transcripts are acceptable.
Applicants with a degree obtained outside the United States must submit degree-equivalency documentation from World Education Services, Inc.
Applicants must complete all fields of the Work Experience section and clearly state dates and duties of past and present experience; promotions and changes in duties due to reclassification must be listed separately with dates.
Applicants must successfully complete a physical examination, drug screen, and employment background investigation, which may include criminal background, education, and fingerprint checks.

Responsibilities

Access and complete monthly summary reports, due by the fifth of each month.
Complete referral documents for clients referred to HRP.
Complete PRISM charts and update changes for all clients.
Complete ACCESS Hep C Linkage to Care charts.
Ensure all documents are completed and retained in client charts or the paper trail.
Contact clients referred by HRP, Prevention, or Partnered Services.
Complete assigned paperwork for new clients interested in Hep C services.
Research Hep C resources, including prescription assistance, Hep C providers, and potential mental health providers.
Schedule appointments with Hep C providers and other services related to Hep C.
Follow up with clients who may need additional resources.
Attend mandatory meetings, including HRP weekly meetings and Hep C case-management calls held weekly or monthly.
Attend required continuing-education trainings, including HRP and Hep C trainings.
Perform phlebotomy duties, including correctly labeling blood samples, completing Labcorp slips using code 550080, storing samples with an ice pack, and calling Labcorp to collect samples.
Complete HRP kits.
Draw blood when confirmation blood draws are necessary for the linkage-to-care process.
Give Naloxone presentations when requested.
Attend outreach events for other departments, including Prevention and Partnered Services, when requested.
Attend assigned OADPOP/ACCESS outreach events.
Research potential locations for future outreach events when requested.
Keep client documents neat and organized in a locked cabinet.