Systems Engineer - Non-Merit

Baltimore County•Towson, MD

About The Position

The Systems Engineer works under general supervision as part of a team to support and resolve problems for enterprise data centers containing more than 1,000 servers and serving more than 5,000 users. The position designs, implements, and supports enterprise infrastructure, consults with business groups to capture requirements, and upgrades or implements technology to improve business processes. The role maintains the health and supportability of computing systems through preventive maintenance, patching, configuration and lifecycle management, troubleshooting, monitoring, and alerting. It also includes on-call rotation, technical documentation, training and research, and consultative support in evaluating new system hardware. The position provides 24/7 technical support, including nights, weekends, and holidays as needed, and may perform other assigned duties. The position is in Baltimore County Government’s Office of Information Technology, Infrastructure. Applicants are evaluated based on their training and experience as provided in the application, including supplemental-question responses. Required proof of education, licenses, and certifications must be submitted with each application. Applicants selected for employment must successfully complete an employment background investigation.

Requirements

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Computer Engineering, or a related field.
Three to five years of experience in the listed technical areas.
Cloud platform experience designing, deploying, and managing systems in Azure, AWS, Google Cloud, or similar environments.
Experience with automation and scripting, such as PowerShell, Python, Bash, or Ansible.
Hands-on experience with enterprise server and storage systems, such as NetApp AFF, Dell PowerScale, HPE servers and Synergy, or SAN/NAS.
Experience with backup and restore platforms such as Veeam, Commvault, or Rubrik.
Experience with monitoring, log aggregation, and alerting tools such as Splunk, Grafana, Prometheus, or SolarWinds.
Experience developing or maintaining disaster recovery plans, replication services, clustering, and high-availability architectures.
Understanding or hands-on experience with infrastructure-as-code tools such as Terraform or ARM templates.
Experience with identity and access management, including Active Directory, Azure AD/Entra ID, group policy management, SSO/SAML integrations, or privileged access management tools.
Familiarity with Docker, Kubernetes, or container orchestration platforms.
Expertise in vulnerability management, including identifying, prioritizing, and remediating vulnerabilities across multi-platform environments.
Knowledge of patch automation tools such as Microsoft WSUS/SCCM, Ansible, or Ivanti.
Hands-on experience with system hardening and security baselines, such as CIS benchmarks, STIGs, or Microsoft security baselines.
Experience writing technical documentation, runbooks, and standard operating procedures.
Expertise with DNS, DHCP, and IPAM solutions such as Infoblox, including grid management, DNS security (RPZ), DHCP failover, and IP address space planning.
Applicants must submit proof of required education, licenses, and certifications with each application. Diplomas or transcripts must identify the major field of study; copies and unofficial transcripts are acceptable.
Applicants with degrees obtained outside the United States must submit degree-equivalency documentation from World Education Services, Inc.
Incumbents must be of good moral character and emotionally stable.
Applicants selected for employment must successfully complete an employment background investigation, including criminal background, education, certification, and fingerprinting checks.

Responsibilities

Support and resolve problems for enterprise data centers with more than 1,000 servers and more than 5,000 users.
Design, implement, and support enterprise infrastructure.
Consult with business groups to understand and capture requirements.
Upgrade systems and implement new technology to improve business processes.
Perform preventive maintenance and patch systems as required.
Maintain systems in supportable configurations, including appropriate versions, warranties, patch levels, and support contracts, and plan upgrades as needed.
Analyze, troubleshoot, and resolve system issues.
Define system health metrics, monitor systems, and configure alerts for exceeded thresholds.
Participate in an on-call rotation and provide 24/7 technical support, including nights, weekends, and holidays as needed.
Create documentation describing configurations, architecture, and management processes.
Conduct training, research, and self-development to stay current with trends and technologies.
Provide consultative support to BCG for evaluating new system hardware.
Perform other duties as assigned.