Human Services Assistant II-AS/APS

Virginia Department of Social Services • Waynesboro, VA

10d

About The Position

This professional/para-professional position supports people involved with the Adult Services/Adult Protective Services (AS/APS) unit under the supervision of a Family Services Supervisor. The role responds to calls to the AS/APS Intake line, gathers information in person and by phone, meets with AS/APS walk-ins, and connects CPS walk-ins with CPS intake. It enters mandated information and assigns AS/APS cases in the PeerPlace case management system, obtains financial information to determine eligibility for AS services, and assists with tertiary case responsibilities.

The position also provides emergency assistance to family service workers with case responsibilities as needed, makes referrals to community-based services, maintains communication with clients and professionals, assists with required case contacts, and maintains case records. Other duties may be assigned. The employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Requirements

• High school diploma supplemented with post-secondary coursework in social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
• Knowledge of social work principles and practices; aging and geriatrics; human behavior; stages of change and motivational interviewing; effective communication; crisis intervention; current social issues and related interventions; empowerment theory; team building; evidence-based practices; identifying and responding to abuse, neglect, and exploitation; and community resources.
• Skill using a personal computer, hardware, software programs, general office equipment, and a motor vehicle.
• Ability to review and interpret local, state, and federal policy; assess risk, safety, and immediate-response needs for reported abuse, neglect, or exploitation by phone or in person; and enter factual, concise documentation into the case management system according to policy.
• Ability to maintain effective working relationships; exercise diplomacy and tact; use evidence-based practices; work effectively with customers across socioeconomic statuses, cultures, morals, and values; assess needs and counsel and refer clients to housing, medical, social, and financial resources; understand adults’ right to self-determination; and elicit necessary information from callers or walk-ins.
• Possess a valid driver’s license in the Commonwealth of Virginia and a driving record demonstrating responsible motor vehicle operation practices; the record must meet agency requirements.
• Must pass agency background checks. Applicants may be subject to criminal-history, Central Registry, DMV/driving-record, fingerprint, local agency, employment, reference, education, and relevant credit checks, as well as other checks requested by the hiring authority. Offers are contingent on satisfactory screening results.
• Submit the application, resume, and references electronically through the website. A resume and complete work history must be provided; mailed, emailed, faxed, and hand-delivered applications and resumes are not accepted.

Nice To Haves

• A bachelor’s degree in a human services field, or at least a bachelor’s degree in any field and at least two years of appropriate, related experience in the field of aging.

Responsibilities

• Respond to calls to the AS/APS Intake line and obtain information in person and over the phone.
• Meet with AS/APS walk-ins and link CPS walk-ins with CPS intake.
• Enter mandated information and assign AS/APS cases in the PeerPlace case management system.
• Obtain financial information to determine eligibility for AS services.
• Assist with tertiary case responsibilities and provide emergency assistance to family service workers with case responsibilities as needed.
• Refer clients to community-based services and maintain communication with clients and professionals.
• Assist in completing required case contacts and maintain case records.
• Be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
• Perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED