Human Services Assistant II-AS/APS
About The Position
This professional/para-professional position supports the Adult Services/Adult Protective Services (AS/APS) unit under the supervision of a Family Services Supervisor. The role responds to AS/APS Intake line calls; gathers information in person and by telephone; meets with AS/APS walk-ins; and links Child Protective Services (CPS) walk-ins with CPS intake. It enters mandated information and assigns AS/APS cases in the PeerPlace case management system, gathers financial information to determine eligibility for Adult Services, and assists with tertiary case responsibilities. The position also provides emergency assistance to family service workers with case responsibilities as needed, refers clients to community-based services, communicates with clients and professionals, assists with required case contacts, maintains case records, and performs other assigned duties. The employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
Requirements
- High school diploma supplemented with post-secondary coursework in social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support work; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
- Knowledge of social work principles and practices; aging and geriatrics; human behavior; stages of change and motivational interviewing; effective communication; crisis intervention; current social issues and related interventions; empowerment theory; team building; evidence-based practices; identifying and responding to abuse, neglect, and exploitation; and community resources.
- Skills using a personal computer, hardware and software programs, general office equipment, and a motor vehicle.
- Ability to review and interpret local, state, and federal policy; assess risk, safety, and immediate response needs for reported abuse, neglect, or exploitation; enter factual, concise documentation in the case management system; maintain effective working relationships; exercise diplomacy and tact; use evidence-based practices; work effectively with people of varying socioeconomic status, cultures, morals, and values; assess client needs; counsel and refer clients to housing, medical, social, and financial resources; understand adults’ right to self-determination; and elicit necessary information from callers or walk-ins.
- Valid driver’s license in the Commonwealth of Virginia and a driving record demonstrating responsible motor vehicle operation practices that meets agency requirements.
- Must pass required agency background checks and screening. Applicants may be subject to criminal history, Central Registry, and DMV/driving record checks; the investigation may also include fingerprint checks, local agency checks, employment verification and references, education verification, and employment-relevant credit checks.
- Application and resume must be submitted electronically through the website; a resume must be provided with the application. Mailed, emailed, faxed, and hand-delivered applications and resumes are not accepted. Applications and resumes must include complete work history.
Nice To Haves
- Bachelor’s degree in a Human Services field, or at least a Bachelor’s degree in any field and at least two years of appropriate and related experience in the field of aging.
Responsibilities
- Respond to calls to the AS/APS Intake line.
- Obtain information in person and over the phone.
- Meet with AS/APS walk-ins and link CPS walk-ins with CPS intake.
- Enter mandated information and assign AS/APS cases in the PeerPlace case management system.
- Obtain financial information to determine eligibility for Adult Services.
- Assist with tertiary case responsibilities.
- Provide emergency assistance to family service workers with case responsibilities as needed.
- Provide referrals for community-based services.
- Maintain communication with clients and professionals.
- Assist in completing required case contacts.
- Maintain case records.
- Perform other assigned duties.
- Be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
