Human Resources & Workers’ Compensation Manager

SWBC•Bulverde, TX

13d

About The Position

SWBC is seeking a manager to lead the Human Resources and Workers’ Compensation teams. The role is responsible for the teams’ overall management, supervision, and performance, ensuring consistent delivery of high-quality client services, regulatory compliance, operational efficiency, and departmental accountability. The Manager also advises clients on complex employee relations matters, employment laws, workplace policies, and workers’ compensation issues. The position oversees team performance, workloads, training, professional development, client concerns, and service quality. It provides clients with HR consulting on policies, employee relations, investigations, discipline, terminations, unemployment claims, job descriptions, compensation, handbooks, and employment-law compliance. It also manages workers’ compensation operations, including claims administration, carrier and client coordination, return-to-work processes, recordkeeping, and compliance. The Manager supports client relationships, workplace safety and risk management initiatives, and company efforts focused on retention, operational improvement, and service excellence. Other duties may be assigned.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
At least six years of progressive human resources experience, with significant emphasis on employee relations, performance management, and employment-law compliance.
At least six years of experience supervising or managing HR professionals or related operational teams.
Previous experience with workers’ compensation administration, claims management, and applicable regulations.
Demonstrated ability to oversee workers’ compensation processes, including claims coordination, carrier communication, and return-to-work programs.
Strong working knowledge of federal and state employment laws, including FLSA, FMLA, ADA, USERRA, and Title VII.
Working knowledge of workers’ compensation regulations, claims administration, and return-to-work practices.
Ability to lead, motivate, develop, and hold employees accountable for performance.
Strong organizational, analytical, decision-making, and problem-solving skills.
Excellent interpersonal, written, and verbal communication skills.
Ability to manage competing priorities and deadlines in a fast-paced, client-focused environment.
Strong conflict resolution, coaching, and client relationship management capabilities.
Ability to evaluate processes, identify operational challenges, and implement effective improvements.
Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive matters.
Proficiency with HR technology, reporting tools, and Microsoft Office applications.
Ability to travel locally as needed.
Ability to sit for extended periods while performing administrative duties.
Ability to lift, push, or pull up to 10 pounds of files, supplies, or related materials.

Nice To Haves

Experience managing multiple functional teams or departments.
Experience working within a Professional Employer Organization (PEO), HR outsourcing organization, or other multi-client service environment.
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.

Responsibilities

Manage, supervise, coach, and evaluate employees within the Human Resources and Workers’ Compensation teams.
Set performance expectations, departmental goals, and accountability measures; monitor workloads, productivity, client responsiveness, and service quality.
Identify process, operational-efficiency, and client-service improvements.
Oversee employee training, professional development, and performance management.
Manage escalated client concerns and coordinate with internal departments to deliver services effectively.
Update management on departmental performance, staffing needs, and operational challenges.
Advise clients on HR policies, procedures, employment laws, and regulatory requirements.
Counsel client management teams on employee relations, performance management, disciplinary actions, and workplace conflict resolution.
Assist clients with employee investigations, policy violations, and other workplace issues; guide them on terminations, corrective actions, and documentation.
Oversee unemployment claims administration and participation in unemployment hearings.
Review and update client job descriptions, including ADA and FLSA compliance; provide compensation analysis and recommendations.
Oversee development and revision of client employee handbooks and workplace policies.
Guide clients on FMLA, ADA accommodations, wage and hour compliance, and other employment matters; maintain current knowledge of laws, industry trends, and HR practices.
Provide direct supervision and operational oversight of the Workers’ Compensation team.
Oversee workers’ compensation claims reporting, documentation, monitoring, and resolution.
Coordinate communication among clients, insurance carriers, claims adjusters, and third-party administrators.
Monitor open claims and identify improvements to claims processes and outcomes.
Advise clients on workers’ compensation procedures, reporting requirements, and regulations.
Oversee return-to-work and modified-duty coordination; assist with escalated claims and complex client concerns.
Ensure accurate workers’ compensation recordkeeping and compliance with applicable laws and administrative requirements.
Collaborate with internal teams and external partners to identify trends, address recurring issues, and improve operational effectiveness.
Support workplace safety and risk management initiatives with appropriate resources.
Develop client relationships through proactive communication and problem resolution.
Ensure departmental policies, procedures, and service expectations are followed.
Support company initiatives for client retention, operational improvement, and service excellence.
Perform other duties as assigned.