Human Resources Technician

City of Cupertino•Cupertino, CA

8h•Onsite

About The Position

Are you interested in working as part of a collaborative and innovative team that values a great organizational culture and prides itself on providing excellent customer service to staff and the public? If so, the City of Cupertino has an excellent opportunity for you to join the City Manager’s Office Human Resources Division as a Human Resources Technician. We are looking for a team member who is friendly, solution driven, thrives in a fast-paced environment, and can easily pivot on competing priorities and deadlines. You will have the opportunity to participate in some exciting projects that include: Provide support for administration and continuous improvement of the City’s performance evaluation system Implementation of a new Enterprise Resource Planning system Research and integrate user-friendly AI tools into daily workflows Provide support for employee training, learning and workforce development needs Under general direction of the Human Resources Analyst, the Human Resources Technician provides a wide variety of paraprofessional, technical and clerical duties related to Human Resources operations. This is a generalist position and as such, projects and tasks may be assigned in all functional areas of Human Resources. The Human Resources Technician also supports the day-to-day operations of the Human Resources Division. An incumbent in this position interacts frequently with City employees and the general public and exercises tact and discretion when dealing with issues of a confidential or sensitive nature.

Requirements

Principles and practices of effective customer service.
Record keeping principles and techniques; records management
Modern office procedures, practices, computer equipment and software; computer software including word-processing, spreadsheet, and database applications, as well as an HRIS system.
Business letter writing and report writing.
English usage, spelling, punctuation, and grammar.
Pertinent government organizations, functions, policies, rules, and regulations; rules, regulations, laws and practices on privacy, confidentiality and disclosure as applied to personnel records.
Applicable Federal, State, and local laws, codes and regulations related to areas of assignment.
Principles and practices of local government human resources functions.
Communicate clearly and concisely, both orally and in writing.
Perform duties in support of human resources activities.
Provide excellent customer service to employees and the public; anticipate the needs of the customer, as well as internal team members.
On a continuous basis, sit at a desk for long periods of time. Intermittently twist and reach office equipment; stand, bend, squat, kneel or twist while using/clearing copy equipment or retrieving/returning files; write and use keyboard to communicate through written means and enter/retrieve data from computer; occasionally run errands; and lift or carry weight of 10 pounds or less.
Read, interpret, and apply pertinent rules, regulations, standards, and procedures.
Understand, interpret, and explain department policies and procedures; explain operations to the public and with the staff.
Handle confidential information with professional demeanor and discretion.
Understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities.
Observe, identify, and problem solve office operations, and procedures.
Organize and prioritize work in order to successfully complete projects in a timely manner.; effectively multi-task and easily pivot on competing deadlines and priorities.
Be detail oriented and goal oriented.
Analyze situations quickly and objectively and determine proper course of action.
Operate and use a variety of modern office equipment, and computer software programs including Microsoft Office Suite.
Take initiative and anticipate the next task to be completed.
Establish and maintain effective working relationships with those contacted in the course of the work.
Function with a high degree of independence in performing job duties and exercise sound judgment in programmatic and procedural decision making; and work as part of a larger HR team
Recognize program needs and develop strategies and solutions to implement more efficient systems and procedures.

Nice To Haves

Experience working as a generalist Human Resources paraprofessional in recruitment and selection, benefits administration, HRIS, training and organizational development is desired.

Responsibilities

Provide employees with information regarding their benefits; conduct new employee onboarding and benefits orientation; prepare, process and coordinate benefit enrollment forms and benefit changes for employees and retirees.
Coordinate the City’s Rec Bucks, Wellness and Tuition Aid programs.
Assist with the coordination of recruitments, including posting job announcements on-line, responding to applicant inquiries, screening applications, scheduling written exams and oral board interviews, preparing oral board and other testing materials, and corresponding with applicants.
Coordinate the employee performance evaluation and merit increase process, track evaluation dates, send reminder notices, and process merit increases into the City’s payroll system.
Coordinate training for City staff, including scheduling training, preparing and distributing announcements, and tracking attendance.
Perform HRIS functions, including HRIS benefit table and position maintenance, electronic timesheet maintenance, new hire set-up, and employee separations; compile statistical information and prepare reports related to payroll, position classification, position control and compensation.
Maintain the Human Resources web page on the City’s website and the City’s intranet.
Coordinate Laserfiche projects to further improve the efficiency and storage of records within the Human Resources Division.
Assist with routine Human Resources transactions, including but not limited to, responding to Unemployment Insurance claims and tracking, requests for verification of employment and responding to classification and salary studies.
Maintain and monitor personnel files; coordinate the destruction of records within the records retention guidelines.
Maintain and monitor Department of Justice fingerprinting records and Department of Motor Vehicles Pull Program.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Perform related duties as assigned.