Human Resources Team Member Concierge

Loews Hotels & Co • Miami Beach, FL

9d

About The Position

Loews Miami Beach Hotel is seeking a service-oriented, detail-focused Human Resources Coordinator to provide administrative and operational support to the Human Resources team. The role serves as a key point of contact for applicants, Team Members, and leaders, supporting HR processes, benefits administration, and employee communications. The position helps deliver a positive Team Member experience aligned with Loews Hotels’ values.

Responsibilities include managing HR inquiries and reception, supporting recruitment and onboarding, assisting with benefits enrollment and record management, and supporting communications, compliance, and team engagement. The role also requires regular attendance, participation in mandatory training and meetings, flexibility to work varying schedules based on business needs, and completion of other assigned duties.

Requirements

• High school diploma or equivalent required.
• At least two years of administrative office experience, preferably in Human Resources or a hospitality environment.
• Strong organizational and time-management skills with consistent attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and Windows-based systems.
• Customer service-focused approach with strong interpersonal skills.

Nice To Haves

• Associate or bachelor’s degree preferred.
• Experience supporting HR processes, employee communications, or benefits administration preferred.
• Familiarity with HRIS systems and benefits reporting tools is a plus.

Responsibilities

• Answer and manage Human Resources phone inquiries in a timely and professional manner.
• Greet applicants, Team Members, and leaders courteously and professionally.
• Support Human Resources leadership with generalist and administrative responsibilities.
• Distribute employment applications and enter completed applications into HR systems.
• Prepare and maintain application packets and review new-hire documentation.
• Assist with coordinating HR orientation and benefits communication for new Team Members.
• Assist with benefits enrollment processing, including monthly enrollment, COBRA, and 401(k) correspondence.
• Prepare and review benefit reports and enrollment data as needed.
• Maintain employee benefit files and ensure HR records are accurate, complete, and up to date.
• Distribute departmental mail and support employee communication initiatives.
• Assist with Team Member engagement efforts, including birthdays, events, and recognition communications.
• Monitor HR documentation and processes for compliance with company policies and procedures.
• Participate in departmental meetings and training sessions as required.
• Promote teamwork and help maintain a positive, professional, service-focused work environment.
• Maintain regular attendance in conformance with standards.
• Work varying schedules as required to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits
• 401(k) and company match
• Paid sick days, vacation, and holidays
• Paid bereavement and paid pet bereavement
• Training and development opportunities and career growth
• Tuition reimbursement
• Pet insurance
• Complimentary meals in the Team Member Café while working
• Team Member hotel rates, discounts, and other perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED