Human Resources Specialist

MCI Careers•Las Cruces, NM

3d•$36,000 - $40,000•Onsite

About The Position

MCI is seeking an experienced Human Resources Specialist to support internal HR functions, with a strong emphasis on recruitment and talent acquisition. This role involves partnering with the Talent Acquisition team and operations to coordinate recruiting and hiring activities, while also providing broader HR support. The ideal candidate will be a confident and engaging communicator, friendly, creative, dependable, and possess a strong work ethic. Experience in call center operations or client services is preferred. To be considered, candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.

Requirements

2+ years of experience as an HR Specialist or in recruiting positions.
Some Undergraduate level education in Human Resources.
Exceptional interpersonal & communication skills.
Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint.
Understanding of training tools and techniques.
Effective conflict resolution skills.
Time management, planning, organizational, and multi-tasking skills.
Excellent presentation skills (oral and written).
Ability to work in a professional but fast-paced environment.
Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles.
Ability to address knowledge, expertise, and performance gaps with constructive feedback.
Comfortable with providing and accepting critical feedback.
Capable of prioritizing and organizing work efficiently to meet deadlines.

Nice To Haves

Military, local, state or federal government experience is a plus.
Experience working in a contact center environment is a plus.
Graduation from an accredited two-year or four-year college or university is a plus.
SHRM-SCP or similar certification is a plus.

Responsibilities

Provide general HR support in partnership with operations.
Ensure timely and accurate entries to HRIS databases.
Coordinate recruitment activities.
Prepare and submit job reacquisition requests.
Communicate with staff, providing guidance on policies and practices such as payroll, compliance issues, and employment inquiries.
Understand business goals and recommend effective HR strategies.
Monitor employee engagement with a "hands-on" approach, potentially including remote interactions.
Adapt to a complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies.
Drive effective employee relations, retention, and reward programs.
Manage a high-volume workload and multiple priorities.
Utilize excellent organizational and interpersonal skills.