HUMAN RESOURCES SPECIALIST

Apis Services Inc•Reading, PA

5d•$55,000 - $65,000•Hybrid

About The Position

The HR Specialist I is the foundational professional classification in the APIS ONE HR Specialist series and a centralized Tier 2 case-execution resource. The role provides queue-based HR support across affiliates, programs, service lines, and geographies and is not assigned as the exclusive HR resource for a site or affiliate. The role resolves standardized and routine-to-moderate HR requests using established policies, procedures, job aids, and escalation protocols. The HR Specialist I explains common HR processes, gathers facts and documents, maintains case records, and routes specialized or higher-risk matters. The role does not independently lead complex investigations, own site-level workforce strategy, or make final compliance determinations.

Requirements

High school diploma or equivalent required
Must satisfy applicable background, clearance, or eligibility requirements.
Must maintain confidentiality and organizational standards for employee information.
One to two years of HR, employee-services, administrative case-management, or employee-relations support experience preferred.
Working proficiency with Microsoft 365 and ability to learn HRIS and case-management systems is required.
Ability to follow defined processes, manage priorities, document accurately, protect confidentiality, and escalate appropriately.
Foundational HR case management, documentation, policy/process navigation, and employee-service skills.
Judgment to distinguish standard workflow from matters requiring escalation.
Strong organization, prioritization, follow-through, and accuracy in a queue-based environment.
Basic understanding of confidentiality, employee-relations risk, compliance boundaries, and record handling.
Ability to learn new case types, apply feedback, and build proficiency across the ONE HR service catalog.
Clear, professional, and respectful written and verbal communication.
Ability to explain standard processes and next steps without exceeding delegated authority.
Strong teamwork and willingness to share work across programs, geographies, and service lines.
Professionalism, neutrality, discretion, confidentiality, and service orientation.
Commitment to a consistent ONE HR employee experience, continuous learning, accountability, and follow-through.
Proficiency with Microsoft 365 and standard business technology.
Ability to maintain confidentiality and use only organization-approved systems and equipment for organizational work.
Ability to use standard office equipment associated with assigned duties
Adhere to applicable laws, professional ethics, organizational policies, bylaws, and approved protocols.
Follow OSHA, infection prevention, emergency preparedness, fire and safety, confidentiality, information security, and HIPAA requirements
Complete all required orientation, training, competency, credentialing, and continuing-education activities.
Maintain professional boundaries and promptly disclose actual or potential conflicts of interest
Maintain a professional demeanor and exercise sound judgment in all employment duties.

Nice To Haves

Associate or bachelor's degree in HR, Business, Organizational Leadership, or a related field preferred.
Experience in a high-volume, multi-site, human-services, healthcare, residential, community-based, or similar environment is beneficial.
Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related discipline.
SHRM-CP, PHR, or comparable HR credential.
Experience in human services, behavioral health, IDD, healthcare, or another regulated workforce environment.
Experience in a centralized/shared-services or multi-state HR model.
Exposure to HR case management, employee-relations support, workforce reporting, or enterprise HR service delivery.
When driving is an essential function, must maintain a valid driver's license, required vehicle documentation, and an acceptable driving record.

Responsibilities

Process assigned Tier 2 cases using approved ONE HR procedures, including follow-up, documentation, resolution, and escalation.
Provide employees and managers with guidance on common HR processes, attendance, documentation, and standard employment questions.
Gather initial facts and records and prepare an objective case summary when employee-relations, investigation, compliance, or leadership review is needed.
Support routine employment actions, status changes, attendance matters, employee transitions, and other standardized HR transactions.
Maintain complete case notes, due dates, status updates, supporting documents, and shift handoffs.
Operate as an individual contributor under a Lead HR Specialist or designated HR Services leader; no regular direct-report or site-management responsibility.
Coordinate with HR Relationship Managers and ONE HR specialty teams when cases require portfolio knowledge or specialized action.
Communicate case status, required next steps, missing information, and delays clearly and promptly.
Escalate non-routine, complex, sensitive, legal, regulatory, investigation, policy-exception, or executive matters outside delegated authority.
Participate in cross-coverage, shift handoffs, team huddles, training, and continuous improvement.
Apply approved HR policies, procedures, job aids, forms, and escalation standards consistently.
Maintain timely, accurate, and audit-ready case records in approved systems.
Provide basic compliance-file support when assigned by requesting missing items and routing records to Compliance; the role does not validate compliance, interpret requirements, approve exceptions, or own remediation plans.
Protect confidential employee, medical, investigation, and organizational information.
Promptly escalate discrimination, harassment, retaliation, safety, legal, regulatory, compliance, or other significant risk concerns.
Manage assigned queue work according to priority, service-level, aging, and coverage expectations.
Use HRIS, case-management, communication, and reporting systems to document activity and maintain accurate status.
Complete required ONE HR training, cross-training, and service-line education and build proficiency in standard Tier 2 case types.
Meet expectations for productivity, responsiveness, case aging, documentation quality, handoffs, and escalation.
Identify repeat questions or process gaps and raise them to the Lead HR Specialist or HR Services leader.