Human Resources Specialist II

HUB International•Miami, FL

3d•$25 - $30•Remote

About The Position

HCM Unlocked is seeking a dynamic and results-oriented Human Resources Specialist II. This is a fully remote, hourly (non-exempt) role within our Managed HR Services organization, supporting multiple client companies through a fractional HR service model. This position is ideal for an HR professional with a solid foundation of generalist experience who is looking to deepen their expertise while working in a fast-paced, service-oriented environment. The HR Specialist II provides day-to-day HR administrative and operational support across the employee lifecycle, ensuring accuracy, compliance, and a high level of client service. HCM Unlocked is part of Specialty Program Group, LLC (SPG), which is part of HUB International. When you join the team at HUB International, you become part of one of the world’s largest insurance brokers and financial services firms, providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees and 700+ offices across North America, HUB combines the resources and reach of a global organization with the entrepreneurial culture and specialized expertise of its businesses.

Requirements

Prior experience working in a multi-client environment is required.
Bachelor’s degree in human resources, business administration, or related field.
Minimum of 2-4 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity.
Proven track record of successfully managing multiple client accounts and projects simultaneously.
Comprehensive understanding of HR principles, practices, and regulations.
Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Highly organized with keen attention to detail and the ability to prioritize tasks effectively.
Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex)

Nice To Haves

Prior Payroll/Benefits processing experience a plus.
Professional certifications such as PHR, SPHR, or SHRM-CP are a plus.

Responsibilities

Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality
Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc.
Support HCMU clients with HRIS system support if applicable
Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants
Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness.
Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability.
Collaborate with internal team members to identify opportunities for process improvement.
Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise.
Propose and implement solutions to improve service delivery and client satisfaction.
Stay updated on industry trends, regulatory changes, and best practices in HR.
Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues.
Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership.
Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation.
Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings.
Support clients with LOA service with Managed LOA product
Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product.
Perform any additional tasks or responsibilities as assigned.