Human Resources Representative - Human Resources Admin

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

2d•Onsite

About The Position

Under the direction of the Dir of HR Ops, the incumbent is responsible for assisting current and former employees, tenants, and contractors with general issues that are brought to the Human Resources window and/or from contact with the department via phone or email, while also providing general clerical support to other functions of the Human Resources Department. Performs customer service function by supporting employees with their requests and questions via phone, email, or in-person. Relays information on company policies, union contracts, and state and federal laws as applicable. Reviews, processes, and responds to leave of absence requests daily under the supervision of the HR manager and within the guidelines of the FMLA, ADA, and union contracts. Prepares invoices for employees on leave of absence with health premium arrears. Completes employment verifications requests from employees, government entities, and banking institutions as authorized. Processes National Medical Support Notices, NJ Temporary Disability Insurance, NJ Family Leave Insurance benefits and other government documents as required. Acts as a liaison to the Payroll Department, relaying pay check issues and assisting with the distribution of reprinted pay stubs and W-2’s copies (as requested) or reissued paychecks. Assists with the collection of updated employee tax and direct deposit forms. Communicates benefit programs, and processes tickets for benefits extensions or exceptions (as approved). Retains and organizes photocopied, mailed, scanned, and emailed documents; performs other clerical functions as needed. Other job duties as assigned.

Requirements

Knowledge of MS office software to include Word and Excel.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
Excellent interpersonal and guest service skills, along with outstanding telephone etiquette.
Excellent verbal and written communication skills.
Ability to perform duties accurately and efficiently and exhibit strong time management and multi-tasking skills.
Ability to maintain strict confidentiality of all data and information.
Ability to work weekends or evenings on occasion if needed.

Nice To Haves

College Degree preferred.
One (1) year experience with computerized application systems, along with Infinium/Workday or similar Human Resources database system knowledge preferred.
One (1) year experience in Human Resources function in a casino environment preferred.
Experience in the casino industry preferred.
Experience working in a high volume, fast paced environment preferred.
Multiple languages a plus.

Responsibilities

Assisting current and former employees, tenants, and contractors with general issues via HR window, phone, or email.
Providing general clerical support to other functions of the Human Resources Department.
Performing customer service functions by supporting employees with their requests and questions via phone, email, or in-person.
Relaying information on company policies, union contracts, and state and federal laws as applicable.
Reviewing, processing, and responding to leave of absence requests daily under the supervision of the HR manager and within the guidelines of the FMLA, ADA, and union contracts.
Preparing invoices for employees on leave of absence with health premium arrears.
Completing employment verifications requests from employees, government entities, and banking institutions as authorized.
Processing National Medical Support Notices, NJ Temporary Disability Insurance, NJ Family Leave Insurance benefits and other government documents as required.
Acting as a liaison to the Payroll Department, relaying pay check issues and assisting with the distribution of reprinted pay stubs and W-2’s copies (as requested) or reissued paychecks.
Assisting with the collection of updated employee tax and direct deposit forms.
Communicating benefit programs, and processing tickets for benefits extensions or exceptions (as approved).
Retaining and organizing photocopied, mailed, scanned, and emailed documents.
Performing other clerical functions as needed.
Performing other job duties as assigned.