Human Resources Program Coordinator

U-Haul•Phoenix, AZ

5d•Onsite

About The Position

U-Haul is hiring a full-time Human Resources Program Coordinator at 20 East Thomas Road in Phoenix, Arizona. The position supports team members by responding to questions about business processes, policies, and procedures, documenting requests, and directing unresolved matters to the appropriate business unit. Other work includes completing employment verifications, managing E-Verify cases, assisting with time-sensitive mailings, and researching audit reports. The role is part of a team of approximately 8–10 members in an energetic, positive atmosphere. Candidates should be organized, motivated, upbeat, career-minded, growth-oriented, and passionate about customer service. The schedule varies Monday through Saturday, with hours varying between 6:00 a.m. and 6:00 p.m.; holidays are essential. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul states that it will not hire or re-hire nicotine-product users in Arizona and other listed states.

Requirements

Display a positive and professional attitude.
Good listening, verbal, and written communication skills, including phone etiquette.
Be detail-oriented and productive.
Basic computer proficiency and working knowledge of Word, Excel, and email.
Ability to work in a high-paced work environment.
Good multitasking skills.
Ability to resolve challenges and problem-solve.
Ability to change work direction at any given time.
Must be legally authorized to work in the United States without employer sponsorship.

Responsibilities

Answer incoming calls from team members seeking help or information about a business process, policy, or procedure.
Respond to incoming emails with guidance or resolution in a timely manner.
Document incoming requests.
Escalate unresolved intake to the appropriate business unit.
Complete employment verification requests.
Open and close E-Verify cases.
Assist with time-sensitive mailings.
Assist with and research audit reports.

Benefits

Full medical coverage
Prescription plans
Dental and vision plans
Indoor fitness gym
Gym reimbursement program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for employees and their families
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online personal and professional development courses at U-Haul University
Business and travel insurance
Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident coverage
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs, including health care tips and financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program