Human Resources Partner (Generalist)

Goodwill Industries of Northwest NC•Asheville, NC

14d

About The Position

The HR Partner serves as a trusted resource to employees and leaders across Goodwill Industries of Northwest North Carolina, providing hands-on support across a broad range of Human Resources functions. The role partners with HR team members and operational leaders on employee relations, total rewards, recognition, talent acquisition, onboarding, HR systems, compliance, training, and process improvement. It balances core operational responsibilities with flexible cross-functional assignments based on organizational priorities and team capacity. Through collaboration and responsive service, the position helps strengthen consistent HR support across the organization and develop expertise for future HR and leadership opportunities. The position supports leaders in DGR, Mission Advancement, and Administration; assists with employee relations matters, investigations, benefits, recognition, recruiting, onboarding, and UKG operations; and leads the documentation and improvement of HR processes and procedures. It also facilitates live training and supports learning management system training development in partnership with the Organizational Development team. Travel of up to 75% is required.

Requirements

Bachelor’s degree in HR, Business, or a related field.
At least 5 years of progressive HR experience.
Ability to independently manage a broad range of HR responsibilities and serve as a trusted resource to employees and leaders.
Working knowledge of HR practices, employment compliance, employee relations, performance management, recruiting, and benefits.
Ability to build collaborative relationships, coach and support leaders, manage competing priorities, exercise sound judgment, and follow issues and projects through to resolution.
Strong communication, critical-thinking, problem-solving, organization, and documentation skills.
Proficiency in Microsoft Office Suite and HR technology.
Valid driver’s license, access to a personal vehicle, and ability to travel up to 75%.

Nice To Haves

Advanced coursework preferred.
SHRM-CP or PHR certification highly preferred.
UKG experience highly preferred.
Bilingual Spanish skills are a plus.

Responsibilities

Support the HR Hotline by triaging employee questions, assisting with routine employee relations matters, and coordinating escalations when appropriate.
Assist with investigations and advise leaders on HR processes.
Build supportive relationships with DGR, Mission Advancement, and Administration leaders, providing guidance on day-to-day issues.
Support team member recognition and total rewards.
Coordinate recognition programs, communications, and related HR program activities.
Assist with benefits questions, wellness initiatives, employee education, and WOLIBA-related activities.
Document, streamline, and improve HR processes, procedures, tools, and employee-facing resources.
Facilitate live training sessions and support LMS training creation in partnership with the Organizational Development team.
Assist with recruiting, candidate screening, interview coordination, selection processes, and hiring-manager support.
Work with HR and Organizational Development teams to improve the onboarding experience across the territory.
Facilitate HRIS transactions and support UKG testing, data integrity, system enhancements, reporting, and selected workflows.
Perform other duties as assigned.

Benefits

Paid time off (PTO).
Money Purchase Pension Plan.
403(b) Retirement Savings Plan.
Employee Assistance Program.
Free telehealth.
Employee Referral Program.
Quarterly incentive programs for retail positions.
Corporate discount programs.
Medical insurance for full-time team members working 30 or more hours per week.
Prescription coverage for full-time team members working 30 or more hours per week.
Dental and vision coverage for full-time team members working 30 or more hours per week.
Flexible spending accounts for medical and dependent care for full-time team members working 30 or more hours per week.
Short- and long-term disability coverage for full-time team members working 30 or more hours per week.
Life insurance for full-time team members working 30 or more hours per week.
Tuition reimbursement for full-time team members working 30 or more hours per week.
Professional development and opportunities for internal career growth.