Human Resources Operations Specialist

The Hoffman Agency•Boston, MA

3d•Hybrid

About The Position

The Hoffman Agency is seeking an organized, discreet HR Operations Specialist to run the day-to-day of HR across its US offices. This role is part of the Operations team and reports directly to the Managing Director, North America, with functional guidance from a retained HR consultant. The specialist will work closely with the Global HR Operations team and the US Finance team, serving as a point of contact for employees at all levels. The position requires maintaining HR consistency, compliance, and a human-centered approach across three offices in a fast-moving agency environment where priorities can shift. A sense of humor and a positive team attitude are essential.

Requirements

Bachelor's degree in Human Resources, Business Administration, Communications, or a related field.
2 to 4 years of progressive HR experience, ideally in an agency, professional services, or media environment.
Experience supporting recruitment across multiple levels of an organization.
Proficiency with HRIS and ATS platforms and Microsoft Office.
Strong writing and verbal communication skills.
Analytical skills to solve problems independently.
Organized, discreet, detail-oriented, approachable, calm under pressure, sound judgment, collaborative, clear communicator, curious, proactive, team player, sense of humor.

Nice To Haves

PHR, SHRM-CP, or equivalent certification, or actively working toward one.
Hands-on experience with BambooHR and Lattice.
Experience in a multi-location or distributed organization.

Responsibilities

Maintain accurate, current, and confidential employee records, HR databases, and personnel files.
Manage the administrative aspects of onboarding and offboarding employees.
Assist in the administration of HR policies, procedures, and programs across all US offices.
Track compliance training, certifications, and HR deadlines.
Respond to employee inquiries regarding policies, benefits, and programs, escalating when necessary.
Generate HR reports, metrics, and presentations for leadership.
Become proficient in HR tools (Bamboo, Lattice) and support data reconciliation.
Oversee bi-annual performance review processes and timelines.
Support end-to-end recruitment for all levels, including interview scheduling, candidate communication, and logistics.
Maintain the HRIS and applicant tracking system, ensuring data integrity.
Collaborate with hiring managers and HR consultant to create and post job descriptions.
Manage the internship program, from recruitment and onboarding to daily administration.
Serve as the initial point of contact for employee questions and direct them to appropriate resources.
Support engagement and recognition programs, and company-wide HR communications.
Assist in planning HR events, training sessions, and all-hands meetings.
Handle sensitive employee matters with discretion.
Support DE&I committee meetings and campaigns.
Collaborate with the Global HR Operations team to align US processes with global standards.
Participate in process improvement projects and documentation.
Support global reporting and HR data integrity.