Senior Human Resources Operations Specialist

Acrisure•Grand Rapids, MI

2d•Onsite

About The Position

Acrisure is seeking a Senior HR Operations Specialist to join our growing team in Grand Rapids, MI. The Senior HR Operations Specialist delivers high-quality, compliant HR operation service across the employee lifecycle. The role owns defined end-to-end operational processes, manages complex transactions and queries within scope, and provides professional support to employees and managers, escalating higher-risk or non-standard issues where required. This role works with a team that delivers core HR operational services across the employee lifecycle, including onboarding, offboarding, people data and MI, absence management, and HR systems support through Workday and Service now. The role closely partners with HRIS, HR Business Partners, Talent, L&D, Payroll, and Benefits colleagues to ensure accurate, timely, and customer-focused HR service delivery. The Senior HR Operations Specialist supports employees primarily within the United Kingdom with exposure to additional jurisdictions as required.

Requirements

Strong decision-making and judgement
Ability to manage complex and sensitive matters
Strong stakeholder management
High attention to detail and compliance focus
Continuous improvement mindset
Ability to lead through influence
Strong analytical capability, able to use data to support reporting, insights, and decision-making
Collaborative, adaptable, and comfortable working across regional/global environments
Strong understanding of HR processes and the employee lifecycle
Working knowledge of employment practices and regional considerations
Proficient in Microsoft Office, with strong Excel capability
Advanced HRIS experience (Workday, ServiceNow) for transactions, reporting, and process tracking
Working knowledge of payroll processes and downstream impacts
Knowledge of data controls and audit requirements
Significant experience in HR Ops, shared services, or HR admin with exposure to end-to-end processes; 3 – 5 years experience
Experience managing complex HR operational scenarios
Experience providing team oversight
Demonstrated experience handling more complex HR queries and process scenarios

Nice To Haves

Multi-country experience preferred
ServiceNow experience preferred

Responsibilities

Escalation point for complex, non-standard, and high-risk HR Operations cases
Own and oversee end-to-end HR operational processes
Ops lead for non-standard onboarding, offboarding, and employee lifecycle scenarios (e.g. international hires, TUPE, exceptions)
Define and maintain HR data standards, controls, and audit frameworks
Oversee data quality, audit activity, and remediation
Provide direction on HR systems usage (Workday, ServiceNow)
Ensure operational controls and compliance procedures are embedded in Ops processes
Oversee service delivery against SLAs
Lead HR reporting and MI
Provide guidance to Specialists and Administrators
Support data and analytics reporting to aid HR decision-making and strategy.
Support creation of HR reporting
Train employees and managers in the effective use of HR systems and tools.
Lead operational readiness for cyclical HR activities (e.g. merit, bonus, performance reviews)
Support continuous improvement of HR Ops processes and system utilization.
Partner with Payroll and Benefits teams on process, data, and controls
Act as escalation point for complex payroll issues
Oversee readiness and integrity of HR data for payroll
Support payroll governance and audit readiness
Escalation point for employee HR queries, providing accurate guidance and support
Interpret HR policies from an operational perspective and translate them into workable processes.
Create and deliver training materials for HR processes and systems.
Provide day-to-day support to HR Advisors on HR Operational matters.
Partner with the wider HR team to deliver a consistent approach to HR services.
Support the review and implementation of HR policies, ensuring alignment with local legal requirements and company values.
Lead HR Operations workstreams within projects
Drive standardization and continuous improvement
Partner cross-functionally for aligned delivery
Contribute to process documentation and knowledge base
Lead operational readiness for cyclical activities
Coordinate, support and participate in regulatory and audits and checks (e.g., FCA/SMCR if relevant)
Prepare documentation for internal and external audits.
Continuously look to enhance system utilization, improve user experience, and increase team efficiency.
Complete ad hoc HR tasks as required.
Provide day-to-day leadership to HR Operations team members
Set expectations on quality and delivery
Support capability development
Manage relationships with external HR service providers.
Drive consistency in ways of working
Act as an escalation point within HR Operations