Human Resources Operations Leader

Capitol Bridge, LLC. • Columbia, SC

1d • $80,000 - $90,000 • Onsite

About The Position

Capitol Bridge is hiring a Human Resources Operations Leader to join our growing team in Columbia, South Carolina! This full-time, on-site role is the senior Human Resources presence for our Columbia site, supporting every program and employee located there. You will own employee relations and the on-site employee experience, and partner closely with program and operations leaders so our teams succeed in both performance and morale. If you're a hands-on HR professional who enjoys being on the floor, building trust with employees and leaders, and keeping a site running smoothly, we'd love to connect with you.

Requirements

• Ability to work on site in Columbia, SC, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• 5+ years of progressive Human Resources experience, including direct ownership of employee relations and investigations.
• Experience serving as the on-site HR resource for an hourly or high-volume workforce.
• Working knowledge of Federal and South Carolina employment laws and regulations, including FLSA, FMLA, ADA, and EEO.
• Demonstrated ability to coach leaders and make sound, well-documented decisions independently.
• Strong written and verbal communication skills, with the ability to deliver clear site-wide communications.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with HRIS and timekeeping systems, as well as Microsoft Office Suite.
• Strong interpersonal skills, with the ability to build relationships with employees and leaders at every level.

Nice To Haves

• Contact center and/or government contracting experience preferred.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.

Responsibilities

• Serve as the primary on-site HR point of contact, business partner, and first point of escalation for employees and leaders across all programs at the Columbia site.
• Conduct thorough, objective investigations of employee relations matters through closure, with complete documentation.
• Make determinations on corrective action and separations in line with company policy, partnering with the Director, Human Resources on complex or high-risk matters.
• Coach program managers, operations managers, and team leads on performance management, attendance, conduct, and documentation.
• Maintain a visible daily presence through floor walks, and stay available to employees and leaders in real time.
• Attend weekly program and operations meetings to understand operational scope and business needs, and bring an HR perspective to decisions.
• Monitor employee morale alongside program performance, and raise risks and trends to site leaders and the Director, Human Resources early.
• Lead the on-site new hire experience, including company orientation, expectations, and administrative onboarding, before new employees transition to their program leaders.
• Plan and lead site events, recognition programs, team lunches, and employee engagement activities.
• Communicate corporate HR initiatives to the site and support their rollout, partnering with Talent Acquisition, Payroll, HRIS, and Benefits.
• Ensure consistent application of company policy and compliance with applicable federal, state, and local employment laws.
• Verify attendance in real time when needed, and research timekeeping discrepancies with program leaders and Payroll ahead of each semi-monthly payroll.
• Partner with on-site and corporate leaders to determine site status during inclement weather or other disruptions, and send site-wide open, closed, or delayed communications.
• Serve as the primary liaison to building management, security, and on-site IT for day-to-day site needs, including badge requests, access management, facility concerns, and technology coordination.
• Oversee environmental and facility services, including cleaning and janitorial services, pest control, maintenance, repairs, and general workplace conditions.
• Coordinate with vendors and building management to ensure issues are identified, escalated, tracked, and resolved timely, maintaining a clean, safe, secure, and operationally ready work environment.

Benefits

• Competitive salary
• Medical, Dental, and Vision benefits available the first of the month after 30 days of employment
• Paid Holidays
• 401(k) with up to a 4% company match after six months of service
• Unlimited Vacation Time
• Fun and professional work environment
• Strong leadership support to encourage career growth and fulfillment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior