Human Resources Manager – North America

Fuller•Allentown, PA

15d

About The Position

The Human Resources Manager – North America serves as the regional HR leader for Fuller Technologies, partnering with business leaders to drive people strategies, organizational effectiveness, and employee engagement. The role leads a regional HR team and oversees HR operations and payroll compliance across the U.S., Mexico, and Latin America. The Human Resources team partners with business leaders across Fuller Technologies to support employees, strengthen organizational capabilities, and deliver effective people solutions. It collaborates across regions and functions to align HR programs with business priorities and support a high-performance culture. The role provides strategic and operational HR support, advises leaders and employees on people matters, oversees employee lifecycle processes, and implements global programs in alignment with regional needs and local legal requirements. It also oversees payroll operations and compliance across supported countries, working with country contacts, Finance, HR Systems, Benefits, and payroll providers to ensure accurate processing, controls, filings, and documentation.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
7–10 years of progressive HR experience, including substantial employee relations and HR business partnering experience.
Experience supporting multiple sites and partnering with operational and business leaders in a complex, fast-paced environment.
Strong knowledge of U.S. employment laws, employee relations, performance management, HR compliance, and employee lifecycle processes.
Experience overseeing payroll operations, controls, vendor relationships, compliance, and issue resolution across the U.S. and Latin America, including Mexico; hands-on payroll processing experience is helpful but not required.
Demonstrated ability to advise and influence business leaders, manage sensitive employee matters, resolve conflicts, and deliver practical HR solutions.
Strong leadership, coaching, communication, active listening, organizational, and interpersonal skills.
Ability to manage competing priorities, exercise sound judgment, maintain confidentiality, and collaborate across functions and regions.
Proficiency with HRIS, payroll technology, Microsoft Excel, HR reporting, and employee data management.
Ability to travel up to 10% as required.

Nice To Haves

Advanced degree preferred.
Experience leading HR teams or supporting regional HR operations preferred.
Knowledge of Canadian employment practices and country-specific Latin American payroll and statutory requirements preferred.
Experience with Workday and Paylocity preferred.
SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent professional certification preferred.

Responsibilities

Lead regional HR operations across North America, providing strategic and operational HR support aligned with business objectives.
Manage, coach, and develop a regional team of three HR professionals: two HR/Payroll Business Partners and one HR Business Partner supporting Mexico and Latin America.
Partner with regional and functional leaders on organizational structure, workforce planning, staffing, headcount management, succession planning, and change initiatives.
Advise leadership and employees on employee relations, performance management, organizational effectiveness, and HR policies.
Lead employee relations matters, including investigations, corrective actions, performance improvement plans, conflict resolution, and employment separations, partnering with Legal as appropriate.
Coach managers on performance expectations, employee feedback, documentation, accountability, leadership effectiveness, and employee engagement.
Ensure compliance with applicable employment laws, regulations, company policies, and documentation requirements across supported locations.
Oversee employee lifecycle processes, including onboarding, employee changes, leaves and accommodations, performance management, and offboarding.
Implement global HR policies, processes, and programs while aligning them with regional business needs and local legal requirements.
Partner with Talent Acquisition, Compensation and Benefits, Learning and Development, HR Systems, Finance, and business leadership to deliver integrated HR solutions.
Lead regional execution of performance reviews, goal setting, talent reviews, succession planning, and employee development initiatives.
Support compensation and benefits programs, including annual cycle coordination, employee and manager guidance, and escalation of complex matters.
Analyze HR metrics, employee feedback, and workforce trends to identify opportunities to improve retention, engagement, leadership effectiveness, and HR service delivery.
Oversee payroll operations across the U.S., Mexico, and other supported Latin American countries, ensuring accurate and timely processing and compliance with wage, tax, social security, and statutory requirements.
Monitor payroll calendars, input approvals, reconciliations, exception reviews, internal controls, and independent reviews before payment.
Collaborate with country payroll contacts, Finance, HR Systems, Benefits, and payroll providers to resolve discrepancies, manage statutory and benefit deductions, and address employee inquiries.
Ensure timely completion and review of payroll filings, statutory payments, year-end activities, employee records, audits, and supporting documentation.
Identify and escalate payroll risks, implement corrective actions, strengthen standard operating procedures, and drive continuous improvement.
Maintain accurate HR transactions and employee data, ensuring system integrity and reliable interfaces with payroll and downstream providers.
Perform additional duties and projects as assigned by executive management.