Chick-fil-A Restaurant Human Resources Manager

Cooper Connect•Jefferson, LA

13h•Onsite

About The Position

Chick-fil-A S. Clearview is seeking a Human Resources Director to serve as the People Executive on their Executive Team. This role is an opportunity for a people-focused leader to take ownership of the employee experience within a high-volume, $10M+ restaurant. The People Executive will lead the systems and processes that support the team throughout the employee lifecycle, including recruiting, interviewing, onboarding, training, development, employee relations, documentation, and culture. This leader will act as a trusted partner to the Owner/Operator and fellow Executives, maintaining a strong connection with a diverse team. The ideal candidate is organized, confident, relational, and capable of making independent decisions and implementing ideas. This is not a desk-bound HR position; the People Executive is an active member of the senior leadership team, staying connected to the operation, Team Members, and daily business needs.

Requirements

Previous Human Resources, People Operations, Employee Relations, Talent, or comparable people-focused experience
Experience interviewing, onboarding, coaching, or developing employees
Working knowledge of employment practices, documentation, and HR compliance
Strong organizational skills with the ability to manage multiple priorities and follow through consistently
Self-starter who can confidently make decisions and execute without requiring significant oversight
Strong interpersonal skills with the ability to build relationships across a diverse, multigenerational team
High sense of urgency and ability to thrive in a fast-paced environment
Positive, approachable, and confident communication style
Willingness to actively participate in restaurant operations
Ability to work a minimum of 40 hours per week and close at least one night each week

Nice To Haves

Spanish/English bilingual ability strongly preferred
Previous leadership experience preferred
Previous Chick-fil-A experience preferred
HR-related degree, certification, or SHRM credential preferred
Passion for Chick-fil-A's values and developing people

Responsibilities

Own the People function for a high-volume Chick-fil-A restaurant and help cultivate a positive, people-first culture
Lead recruiting, interviewing, hiring, onboarding, and orientation processes for new Team Members
Maintain accurate employee documentation and ensure compliance with applicable employment policies and requirements
Oversee employee relations processes, including coaching, accountability, and disciplinary documentation
Develop and continuously improve training plans for both Front of House and Back of House Team Members
Build meaningful relationships across a diverse team and maintain a strong pulse on Team Member engagement and culture
Partner with restaurant leadership to identify, develop, and retain future leaders
Coordinate Team Member recognition, birthdays, anniversaries, and quarterly team events
Maintain organized and accurate HR and payroll-related processes
Work collaboratively with the Owner/Operator, Hospitality Executive, Production Executive, and other restaurant leaders
Independently make decisions within the People function and confidently move initiatives forward
Support restaurant operations during peak business periods, including 11:00 AM–2:00 PM
Model humility and servant leadership by stepping into the operation wherever the team needs support
Help Win Hearts All Day, Every Day by creating an environment where Team Members feel known, supported, challenged, and valued