Human Resources Implementation & Support Consultant (Remote - Canada)

Harris Computer•Ontario, OR

3d•CA$70,000 - CA$80,000•Remote

About The Position

MediSolution is seeking a Human Resources Implementation & Support Consultant with experience in Human Resources processes and systems. This client-facing role works closely with healthcare clients and internal teams to implement, support, and enhance Human Resources solutions. The consultant helps clients achieve business objectives by understanding requirements, translating business processes into effective system solutions, and providing ongoing support. The role combines implementation, application support, business analysis, project coordination, training, testing, and problem-solving. The successful candidate is a curious, analytical problem solver who can work independently, take ownership of issues, and collaborate with clients and internal teams. The position also encourages appropriate use of AI and other modern tools to improve efficiency, research, documentation, analysis, and client service.

Requirements

3–5 years of experience in Human Resources, HR systems, HRIS implementation/support, or a related role.
Strong understanding of Human Resources processes, business requirements, and reporting needs, with the ability to analyze business processes and translate requirements into practical system solutions.
Experience supporting or implementing software applications, preferably in an HR or business systems environment.
Strong analytical, troubleshooting, and problem-solving skills, including investigating issues, identifying root causes, and taking ownership through resolution.
Experience using SQL or similar data querying concepts.
Strong proficiency with Microsoft Office, particularly Excel.
Excellent verbal, written, and presentation skills.
Strong organizational and time-management skills, with the ability to manage multiple priorities and competing deadlines.
Ability to work independently and contribute effectively to a collaborative team environment.
Demonstrated ability and willingness to learn new technologies, applications, and business processes.

Nice To Haves

Experience within the Canadian healthcare industry, particularly with Human Resources systems and workflows.
Experience with healthcare HR and/or Payroll systems and interfaces.
Knowledge of payroll processes and HR/Payroll integrations.
Experience with software implementation, configuration, testing, and user acceptance testing (UAT).
Experience delivering client or end-user training and developing training or user documentation.
Experience with software demonstrations, proposals, Statements of Work, or other business development activities.
Understanding of software concepts, databases, interfaces, integrations, and technology.
Experience using AI tools or other emerging technologies to improve productivity, analysis, documentation, research, or problem-solving.
Post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field.

Responsibilities

Implement new customers from start to finish, including requirements gathering, business-process analysis, system configuration, programming formulas, testing, training, documentation, and transition to ongoing support.
Provide application support by investigating client issues, identifying root causes, developing solutions or workarounds, and ensuring timely resolution.
Build client relationships by understanding business needs, providing functional guidance, communicating application changes, and supporting new and existing users.
Manage and prioritize support cases and assigned work; document, progress, and resolve issues, escalating when appropriate.
Participate in project planning and delivery, including documentation, status updates, implementation activities, testing, user acceptance testing, and go-live activities.
Develop and maintain training materials, procedures, and user documentation, and deliver client and end-user training as required.
Collaborate with Product, Development, Technical Support, and other internal teams to investigate and resolve complex application and implementation issues and identify improvement opportunities.
Support business development activities, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities.
Stay current with application functionality, industry practices, technology, and applicable HR, payroll, regulatory, and legislative changes.
Use modern technology and AI-enabled tools where appropriate to improve productivity, problem-solving, research, and client outcomes.
Perform other duties as required or assigned.