Human Resources Consultant
About The Position
ADP is hiring a Client Human Resources Business Partner III to serve as a trusted advisor to clients. The role uses HR experience, ADP product expertise, and consulting skills to address clients’ critical business challenges and support client satisfaction. The consultant supports ADP’s largest clients and most complex products and technologies, researching and resolving issues independently while proactively sharing information, best practices, and training on ADP solutions. The position requires building strong relationships with external clients and internal partners, communicating clearly by phone and in writing, and managing a varied, fast-paced workload. The consultant also recommends solutions and best practices to clients and ADP leadership and shares knowledge with less experienced consultants and specialists.
Requirements
- At least 5–8 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
- At least 5–8 years of experience in a customer service or human resources environment, with a proven ability to produce positive results.
- Ability to build relationships with external clients and internal partners.
- Clear, professional communication skills, both over the phone and in writing.
- Ability to work at a fast pace, manage priorities, multitask, and adapt to changing directions.
- A college degree is not required; military experience is also identified as acceptable experience.
Nice To Haves
- HR certification, or willingness to pursue one during the first year.
Responsibilities
- Research, troubleshoot, and resolve client problems involving complex products and technologies.
- Serve as an HR expert to ADP’s largest clients and work independently to resolve issues.
- Proactively provide clients with information, best practices, and training on ADP solutions.
- Communicate with clients using HR knowledge, ADP product knowledge, and strong interpersonal skills to resolve issues and exceed expectations.
- Set priorities, organize work, multitask, adapt to changing needs, and provide prompt follow-up.
- Interpret internal or external business issues and recommend solutions and best practices to ADP leadership and clients.
- Share knowledge and best practices with less experienced consultants and specialists.
Benefits
- Best-in-class benefits starting on Day 1.
- Ongoing training, development, and mentorship opportunities.
- Company-paid time off for volunteering.
- Opportunities for career progression.
- Business Resource Groups and networks for connecting with colleagues.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
