HR Consultant (Interim) - Human Resources

Bay Cove Human Services•Boston, MA

2d•Hybrid

About The Position

Bay Cove Human Services is hiring an interim HR Consultant for a six-month fixed contract covering employee leave. The position serves in both strategic and operational capacities, partnering with program leaders to build high-performing teams aligned with organizational goals while ensuring continuity and quality across core HR operations, compliance, and personnel records management. The role reports to the Chief Human Resources Officer and is hybrid, requiring 2–3 days onsite. The HR Consultant provides strategic guidance to program leaders, handles complex employee relations matters and investigations, advises on performance management, and supports workplace culture, retention, organizational design, and workforce planning. The role also oversees HR processes, legal and regulatory compliance, records and handbook administration, CORI reviews, audits, unemployment claims, HR inquiries, and process improvement. The position supervises administrative or operations staff and collaborates with Talent Acquisition and HRBP teams on data initiatives. Bay Cove Human Services partners with people to overcome challenges and realize personal potential, providing individualized and compassionate services to people facing developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. The organization is an equal opportunity employer. Candidates must be authorized to work in the United States; visa sponsorship is not offered. The stated pay range is $95,000–$105,000 salary.

Requirements

Minimum of 7–8 years of progressive human resources experience.
Proven expertise resolving complex employee relations issues and managing HR operations and compliance.
Demonstrated proficiency with HRIS/HRMS software, Microsoft Office Suite (Excel, Word, and Outlook), and Google Suite.
In-depth understanding of state and federal employment laws, personnel compliance records management, and agency regulations.
Exceptional emotional intelligence, written and verbal communication, customer service, and influence skills.
Strong analytical, diagnostic, and problem-solving abilities; attention to detail; and time-management skills to meet strict deadlines.
Ability to handle sensitive information with complete discretion and confidentiality.
Must be authorized to work in the United States; the employer does not offer visa sponsorship.
Position requires 2–3 days onsite.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
PHR or SPHR professional certification highly preferred.

Responsibilities

Meet regularly with program Vice Presidents and leadership teams to provide strategic HR guidance and support positive program outcomes.
Manage and resolve complex employee relations issues and conduct thorough, objective investigations.
Advise leaders on performance management, including coaching, counseling, career development, and formal disciplinary actions.
Work with management and staff to improve working relationships, team morale, productivity, and retention.
Provide guidance on program restructures, workforce planning, succession planning, executive coaching, and training needs.
Analyze HR trends and metrics with the HR team to develop targeted solutions, programs, and policy updates.
Manage and streamline core HR processes and workflows.
Ensure compliance with local, state, and federal employment laws; maintain current legal knowledge and partner with outside legal counsel as needed.
Oversee personnel records, employee directories, organizational charts, and updates to the employee handbook.
Serve as lead CORI reviewer and apply applicable rules and regulations, including EEOHS, DDS, and DPPC requirements.
Manage agency audits, including data retrieval, kickoff meetings, and audit tasks.
Oversee unemployment claims and documentation.
Supervise administrative and operations staff, such as an HR Coordinator, and ensure timely responses to agency-wide HR inquiries by email and phone.
Create and refine administrative templates, job descriptions, and evaluation processes.
Collaborate with Talent Acquisition and HRBP teams on data initiatives.