Human Resources (HR) Manager

Maine Optometry•Gorham, ME

About The Position

Maine Optometry is seeking an experienced and motivated HR Manager to oversee human resources functions for its established optometry practice in Maine. The role covers recruitment and staffing, employee relations, benefits administration, compliance, performance management, training, and employee health and safety. The HR Manager leads recruitment for optometrists and other medical staff, oversees provider credentialing and CAQH enrollment, and monitors continuing education requirements. The position also maintains HR policies and records, reviews HR metrics, and supports professional development and a positive workplace culture.

Requirements

At least 5 years of HR experience; healthcare experience is preferred.
Bachelor’s degree in Human Resources, Business Administration, or a related field.
Experience in employee relations, performance management, and benefits administration in a healthcare environment.
Strong understanding of employment laws, regulations, and HR best practices.
Strong verbal and written communication skills and ability to build relationships across organizational levels.
Proficiency in HR software, Microsoft Office Suite, and other relevant tools.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong organizational and time-management skills.
Integrity, professionalism, and discretion with confidential information.
Collaborative team player who can also work independently.

Nice To Haves

HR certification such as SHRM-CP or PHR.
Experience with physician recruitment and credentialing.
Experience with an HRIS; ADP is preferred.

Responsibilities

Lead full-cycle recruitment, including sourcing, interviewing, and hiring medical staff and other healthcare professionals.
Work with practice leadership to identify staffing needs and develop job descriptions for clinical and non-clinical roles.
Oversee recruitment for non-clinical staff and manage optometry recruitment, including initial interviews and coordination with practice leadership on candidate selection.
Verify candidates meet licensing, certification, and credential requirements; work with recruiting agencies as needed and assist with employment agreement and compensation negotiations.
Oversee provider credentialing and ensure compliance with requirements from insurance carriers, hospitals, and regulatory bodies.
Ensure providers are enrolled in CAQH with current profiles, and complete credentialing documentation on time.
Serve as the primary contact for employee inquiries and concerns, resolve conflicts, and support a respectful workplace culture.
Manage employee satisfaction surveys and initiatives intended to improve morale and retention.
Ensure compliance with employment laws and healthcare regulations, including HIPAA, OSHA, and FMLA; maintain and update the employee handbook, policies, and procedures.
Anticipate and resolve litigation risks.
Manage compensation and benefits programs, including health, dental, vision, and retirement plans; coordinate employee enrollment and resolve benefits issues with providers.
Oversee performance management, regular evaluations, constructive feedback, and employee training needs and growth plans.
Track medical staff continuing education requirements and coordinate educational opportunities, conferences, and training for clinical and administrative staff.
Develop and implement staff training, including training on regulatory requirements, medical coding, patient care standards, and office protocols.
Promote workplace safety and wellness initiatives and manage workers’ compensation claims.
Generate and review HR reports on turnover, retention, performance evaluations, and compliance audits; use data to recommend improvements to leadership.
Protect confidential employee and organizational information and oversee HR records management in accordance with retention requirements.