Human Resources (HR) Generalist

MasterBUILT Hotels Ltd.•Calgary, AB

5d•CA$60,000 - CA$70,000

About The Position

MasterBUILT Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow. Reporting to the Director, Human Resources, the HR Generalist will execute on HR priorities across the company and its portfolio of hotels across Canada and provide day-to-day support to all team members. Additionally, the HR Generalist will collect and analyze data to monitor, measure, and improve key HR metrics. The HR Generalist will support both English- and French-speaking team members within the organization.

Requirements

Minimum 3 years of progressive HR experience
Previous experience working in franchise setting supporting multiple groups
Previous experience working in an administrative role for a medium to large organization
Demonstrated knowledge of cross-provincial employment standards, human rights, OHS and privacy legislation
Previous experience with Human Resources Information Systems (HRIS), HR systems, and SharePoint
Previous experience supporting automated or AI‑assisted workflows within HR systems
Working knowledge of AI‑enabled productivity tools to support process improvement or workflow optimization initiatives
Excellent interpersonal communication skills
Ability to handle conflict
Fluency in English and French communication required (written and verbal)
Demonstrated knowledge working with data and systems
Demonstrated leadership skills including coaching and mentoring
Ability to generate ideas and simplify processes
Excellent client service and interpersonal skills
Ability to troubleshoot, strong problem-solving skills
Ability to manage competing priorities and deliver on results
Ability to work autonomously and under minimal supervision
Technologically adept with an interest in systems and automation
Collaborative team player with a positive and professional approach

Nice To Haves

CPHR designation or working towards designation preferred
University degree or diploma in Human Resources, Business Administration or related discipline
Additional training or coursework in HR systems, reporting, or process improvement considered an asset

Responsibilities

Act as the main point of contact for employees and managers in all routine functions of HR department, including but not limited to onboarding, recruitment, performance and development, employee separation and employee record keeping
Support in providing guidance to employees on compensation, benefits and perks, and payroll
Execute initiatives for all HR functions, including employee engagement, recruitment, onboarding, performance management, health and safety / wellness, employee relations, training and development, employee separation, HR administration and reporting
Develop and implement documented processes, policies and procedures to support HR functions, as well as changes to processes
Ensure HR practices are compliant with relevant legislative requirements and company core values, maintaining current knowledge of relevant legislation
Participate in succession management and workforce planning, providing guidance to leaders in analyzing open positions to balance the development of existing talent and business needs
Provide guidance and advice on the impact of relevant legislation, employment standards and best work practices.
Build strong, collaborative partnerships with internal and external stakeholders
Work alongside leaders to resolve conflict and manage employee relations issues, escalating to the Director, Human Resources as needed
Coordinate and/or support workplace investigations as needed
Ensure accurate management of HRIS system BambooHR, including managing and administering employee changes
Prepare documentation as needed, including employment agreements, offer letters, confirmation of employment in English and French
Plan, draft, and distribute internal communication, including team social media groups events calendar, announcements, etc.
Ensure reporting, documentation and administrative requirements are completed in a timely manner
Conduct annual HR audits
Collect and compile HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government and/or industry statistics, practices, and other sources.
Compile reports of HR data results.
Create and maintain reporting dashboards to enable the analysis of HR data
Report on key HR metrics and analytics to identify opportunities for performance outcome or cost control
Conduct employee file reviews and audits to ensure record keeping is current and up to data.
Act as an Employer Representative for the corporate Health and Safety Committee (HSC)
Alongside the HSC, maintain the corporate health and safety program
Assist in the development of health and safety programs, policies and procedures for corporate and hotel operations