Human Resources Business Partner

Neighbourly Pharmacy

6d•CA$65,000•Hybrid

About The Position

Neighbourly Pharmacy (“Neighbourly”) is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly-motivated Human Resources Generalist to join our Human Resources team for eastern Canada. Since 2015, Neighbourly has expanded its diversified national footprint to include 300+ locations and is Canada's largest and fastest-growing network of community pharmacies. Our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals. You will directly contribute to Neighbourly’s rapid growth which has regularly been recognized externally, including via the following accolades: Named one of Waterstone Canada’s Most Admired Corporate Cultures 2025, Ranked #1 fastest growing company in Canada (Globe and Mail, 2020), Requalified on the Globe and Mail’s Top Growing Companies list over the last five years (2021, 2022, 2023, 2024 & 2025), Named as one of Canada’s Best Managed Companies for the last five consecutive years (2021, 2022, 2023, 2024 & 2025), Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship), Recognized on Canadian Business’ 2020 Growth List. Reporting to the Director, Human Resources, the Human Resources Generalist is a trusted advisor to their assigned business units, implementing HR initiatives that align with business goals and drive organizational performance. Generalist’s proactively provide business and people solutions, creating an environment where individuals and teams can thrive and deliver high performance.

Requirements

Post Secondary Education, preferably with a Human Resources focus.
Two (2) to four (4) years of progressive experience in a Human Resources, with a focus on employee relations
Experience with Retail or other multi-site operations preferred
Expert knowledge of HR best practices and applicable employment laws
Must possess a valid driver’s license.
Ability to travel within Ontario up to 20% of the time
Excellent interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
Strong analytical skills and attention to detail.
Proven ability to work under pressure, meet deadlines, and adapt to changing priorities.
Experience coaching, mentoring and influencing peers and leaders.
Ability to manage and resolve conflict in the workplace
Proficient in Microsoft Office suite of programs, with advanced knowledge in Excel and PowerPoint
Ability to navigate and utilize technology platforms including HRIS, Learning Management Systems, and other software.

Responsibilities

Collaborate with leadership to implement HR initiatives that support business objectives.
Engage in regional and national HR projects and initiatives.
Foster a positive and inclusive workplace culture that enhances employee retention & engagement through initiatives such as Workplace Experience Check-ins, Engagement Survey action planning & follow through, Exit interviews, Listening tours, etc.
Partner with Operations leadership to proactively address and action people & business challenges and opportunities.
Respond to employee inquiries and concerns providing guidance and recommendations for problem resolution or redirecting and escalating as appropriate.
Support the acquisition process through onboarding and supporting employees and managers at new stores.
Provides advice/guidance to managers around compensation plans that align with company programs.
Prepare detailed reports to support company’s position for legal cases in collaboration with Neighbourly’s counsel.
Conduct confidential and potentially sensitive internal investigations using established procedures for consistency and compliance. Provides recommendations to address complaints.
Support organizational change initiatives, ensuring smooth transitions and employee adoption.
Identify and facilitate talent development within the organization, providing coaching and career development opportunities.
Assists with development and facilitation of Neighbourly’s training programs to support business needs.
Conduct Orientation and training with new managers and/or staff as directed.
Coach management on reinforcing goals and/or any issues related to employee performance, attendance, productivity or behaviour based on established policy, practice and/or contract.
Review documentation and prepare letters of discipline when required, supporting the process to ensure positive outcomes.
Provide data/analytics to leaders relating to Human Resources and other related people metrics to support business reporting, planning and management. Areas of focus include but are not limited to Turnover/Retention and Engagement.
Complete store visits utilizing applicable guide(s) to support with store engagement, compliance and overall operational excellence.
Support HR administrative duties as required (onboarding documentation, hiring authorizations, employee information forms, offer letters, etc.).
Provide guidance on HR policies, procedures, and best practices.
Other duties as assigned.