Human Resources Generalist - HR

Citarella - The Ultimate Gourmet Market • New York, NY

17d • $65,000 - $85,000

About The Position

Citarella is seeking a detail-oriented and employee-focused HR Generalist to support Human Resources operations across its retail stores and Distribution Center. The role manages workers’ compensation claims, coordinates leave management, supports employee relations, maintains accurate HR documentation, and responds to employee and management inquiries while ensuring consistent application of company policies and procedures.

Requirements

• At least 2 years of HR experience.
• Working knowledge of workers’ compensation, leave administration, employee relations, and employment compliance.
• Strong organizational, documentation, communication, and problem-solving skills.
• Ability to handle confidential and sensitive information with discretion and follow appropriate escalation procedures.
• Ability to communicate HR policies and procedures clearly to a diverse, primarily hourly workforce.

Nice To Haves

• Experience in a Generalist or HR Coordinator role.
• Experience supporting a multi-location, retail, distribution, or other fast-paced workforce.
• Bilingual proficiency in Spanish.
• Proficiency in Microsoft Office and HRIS systems.

Responsibilities

• Coordinate workers’ compensation claims, including incident reporting, claim documentation, and follow-up with employees, managers, and insurance carriers.
• Maintain records of employee leaves of absence, including FMLA, disability, and other applicable leaves, ensuring proper documentation, timely communication, and compliance.
• Assist with employee concerns, workplace investigations, conflict resolution, and policy interpretation while maintaining confidentiality and appropriate documentation.
• Maintain accurate employee records, personnel files, case documentation, and required HR forms in accordance with company policies and applicable employment laws.
• Serve as a point of contact for HR-related questions from store and Distribution Center employees and managers, providing timely, professional guidance and follow-up.
• Partner with HR leadership and operational management to support consistent HR practices, resolve issues, and ensure a positive employee experience across all locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed