Remote Human Resources Generalist (Pacific Time Zone)

Qualfon•, ID

17h•Remote

About The Position

The Human Resources/Person Office (HR) Generalist provides daily transactional support to their assigned business units through the direction and guidance of the HR Director. This role requires at least 3 years of experience in Human Resources, preferably supported by growth in previous roles, and the ability to work remotely supporting a high-volume call center environment. Previous call center experience is a plus and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee relations, conflict resolution, and the ability to communicate across various levels within the organization. This role will require availability to support the pacific time zone.

Requirements

At least 3 years of experience in Human Resources
Ability to work remotely supporting a high-volume call center environment
Knowledge of leave management (FMLA/ADA etc.)
Knowledge of policy adherence
Knowledge of employee relations
Knowledge of conflict resolution
Ability to communicate across various levels within the organization
Excellent organizational skills and attention to detail
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite or similar software
Ability to maintain confidential information
Three years of Human Resources job experience preferred including business partner and employee relations experience
Experience supporting non-exempt personnel in a high-volume environment is preferred
Problem and conflict resolution skills are required

Nice To Haves

Previous call center experience is a plus
Experience with UKG and SAP SuccessFactors preferred
Bachelor’s degree in human resources preferred or equivalent years of experience required
SHRM-CP/PHR or willingness to obtain certification preferred

Responsibilities

Primary support to HR Director
Responsible for day-to-day administration of core HR services to employees and managers in accordance with corporate and site policies and procedures
Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll
Coordinates and manages Onboarding and Offboarding procedures for assigned business units
Responsible for Employee data management recording and filing of employee information; electronic and hardcopy
Manages all Leave of Absence requests in accordance with federal, state and company guidelines
Communicate company's policies and procedures
Supports the site employee performance evaluation administration
Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law
Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site HR Director
Effectively communicates Human Resources information to employees
Supports Unemployment insurance compliance and reporting
Provides applicable reports and HR related administrative tasks
Champions and adheres to company guidelines and policies
All other tasks as assigned