Human Resources Generalist

FIRST FIDELITY BANK • Oklahoma City, OK

3d • Onsite

About The Position

The Human Resources Generalist helps manage the day-to-day operations of the Human Resources department across recruitment, onboarding, employee relations, compensation, benefits administration, leave management, performance management, separation and offboarding, metrics tracking, HRIS systems, and special projects. The role supports the Bank’s service-focused culture and works under the direction and oversight of the HR Director, collaborating with managers, the Training Department, Payroll, benefits vendors, and other stakeholders.

Responsibilities include developing recruitment strategies; administering applicant tracking and hiring processes; coordinating background and reference checks, salary offers, offer letters, and new-hire orientation; maintaining job descriptions and recruiting metrics; supporting benefits enrollment, renewals, compliance, and billing reconciliation; processing personnel changes; supporting performance reviews and payroll as a backup; administering leave programs; assisting with employee relations and policy application; overseeing SAFE Act registrations and compliance; supporting personnel records and audits; and responding to unemployment claims and employment verification requests.

Requirements

• At least 5 years of banking or HR-related work experience.
• Bachelor’s degree in Human Resources or a related field.
• PHR or SHRM-CP certification completed or actively in progress; an advanced degree may substitute for the certification requirement.
• Positive and professional demeanor, with the ability to promote service expectations, core values, and corporate culture.
• Flexibility, strong communication skills, drive, teamwork, problem-solving ability, timely follow-up, and the ability to recommend improvements to approaches, policies, and procedures.
• Ability to respond to issues and concerns with urgency and take a hands-on approach to supporting employee engagement.
• Exceptional interpersonal and communication skills and the ability to build relationships and work with people at all organizational levels.
• Strong professional writing skills, including the ability to draft employee communications and training materials.
• Ability to independently research and maintain current knowledge of employment-related laws and regulations.
• Extensive knowledge of full-cycle recruiting, including sourcing, qualifying, networking, and assessing candidate skills, and ability to use technology and other sources to promote positions.
• Ability to manage a large workload and multiple priorities in a fast-paced environment with frequent interruptions.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Develop recruitment strategies with hiring managers and use job boards, electronic media, job fairs, placement firms, and executive recruiters to fill positions.
• Confirm approved job requisitions, post positions, administer applicant tracking processes, assist applicants, communicate with hiring managers, and screen applications.
• Conduct reference, background, and credit checks, consulting the HR Director about background-check concerns.
• With HR Director approval, determine initial salary offers based on the Bank’s salary matrix, applicant credentials and experience, career development plan requirements, and internal equity; make offer calls and draft offer letters for exempt positions.
• Coordinate new-hire start dates with managers and the Training Department, and prepare HR and benefits orientation presentations and new-hire paperwork.
• Assist managers with staffing needs and the creation, review, editing, and annual updating of job descriptions.
• Create and maintain recruiting metrics, including turnover, vacancies, time to fill, and referral yield; assist with Personnel Committee agendas and packets.
• Assist with administration of health and welfare benefits, including annual renewal, Open Enrollment, vendor liaison work, eligibility tracking, enrollment in Paycom, colleague questions, qualifying events, and distribution of SBCs and SPDs.
• Assist with compliance and reporting related to ACA, COBRA, HIPAA, and ERISA, and coordinate benefits changes and bill reconciliation with Payroll, vendors, and Accounting.
• Process personnel status changes in Paycom, including wage increases, transfers, and address changes.
• Support the performance review process by training managers and helping ensure reviews are completed on time.
• Back up the Payroll Administrator by accurately processing payroll within deadlines and answering questions about pay policies, paystubs, deductions, and Form W-4 changes.
• Assist with administration of paid time off, extended leave, FMLA, workers’ compensation, and short- and long-term disability.
• Under the HR Director’s oversight, help identify, investigate, and resolve employee relations issues; help managers apply policies consistently and support performance improvement plans and discipline processes.
• Keep the HR Director informed about issues, concerns, and project status, and seek guidance on matters outside the role’s scope.
• Oversee SAFE Act registrations and compliance, including assisting with audits, and oversee handling of overdrafts and NSFs on colleague bank accounts.
• Schedule exit interviews and track, analyze, and report turnover and absenteeism trends.
• Respond to unemployment insurance claims, participate in personnel-related hearings as needed, and respond to employment verification requests as needed.
• Assist with personnel files and I-9 records, conduct file audits as needed, and follow the Bank’s record-keeping policy.
• Perform other duties as assigned.

Benefits

• The Bank describes a supportive, relationship-focused work environment and investment in employees through training, development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level