Human Resources Generalist

Vertex Education•Chandler, AZ

About The Position

The Human Resources Generalist supports Vertex Central Services’ corporate operations by providing employee assistance, manager coaching, HR administration, and compliance support. The role balances responsive, high-touch employee support with accurate HR data management and consistent application of policies. It handles employee relations investigations and mediation, manager coaching on conflict and performance matters, progressive discipline, and efforts to improve policies and training based on recurring issues. The position manages the HR helpdesk queue and employee inquiries, administers benefits and leave requests, maintains compliance records, and supports audits and reporting. It uses HR systems and processes to maintain employee lifecycle data, coordinate offboarding, and review exit feedback for retention and satisfaction insights. The role collaborates with the Director of HR, outside counsel, IT, and other teams as needed. Local and in-state travel is required.

Requirements

At least 5 years of dedicated Human Resources experience, particularly in employee relations, progressive discipline, and consistent policy enforcement.
Demonstrated ability to coach managers through conflict mediation and performance interventions.
Applied knowledge of multi-state employment laws, leave administration (FMLA and ADA), and compliance tracking.
Ability to balance empathetic employee support with detailed manual data auditing.
Hands-on experience with enterprise HRIS platforms and maintaining accurate data for reporting and organizational planning.
Experience managing and resolving employee inquiries through a centralized HR helpdesk or ticketing system.
Must be able to obtain and maintain a valid IVP Level One Fingerprint Clearance Card.
Must pass a criminal history background check.

Nice To Haves

Bachelor’s degree in Human Resources, Business, or a related field.
Active PHR or SHRM-CP certification.
Hands-on experience using Workday for core HR data, CaseIQ for employee relations, and Zendesk for employee support ticketing.
Experience handling complex accommodation requests across multiple state jurisdictions in collaboration with legal counsel.

Responsibilities

Investigate and mediate employee relations issues using CaseIQ, documenting fair and consistent resolutions.
Coach managers through conflict resolution and performance interventions.
Guide leaders through progressive discipline protocols, including documented warnings and established steps.
Identify policy misunderstandings and recommend targeted training or communications to prevent recurring issues.
Manage and triage the Zendesk HR ticketing queue, responding to a high volume of employee inquiries.
Provide timely, high-touch support for urgent employee issues and resolve tickets using established policy guidelines.
Review support requests for recurring themes and improve HR documentation, FAQs, and self-service resources.
Track and document leaves of absence and accommodations, following applicable state requirements and organizational policies.
Collaborate with the Director of HR or outside counsel on complex, multi-state leave and accommodation matters.
Maintain compliance records and generate reports for audits, regulatory checks, and risk mitigation.
Respond to employee questions about state, federal, and organizational HR compliance.
Administer employee benefit programs, including medical, dental, vision, life insurance, disability, FSA/HSA, and retirement plans.
Support benefit enrollments, qualifying life event changes, and annual open enrollment.
Resolve employee benefit inquiries and maintain benefits records in compliance with applicable requirements.
Assist with benefits communications, employee education, and wellness initiatives.
Audit benefit eligibility and enrollment data for accuracy in HRIS and payroll systems.
Complete offboarding for departing Central Services employees, including asset recovery, system deactivation coordination, and transition logistics.
Review exit interview feedback to identify trends related to employee retention and satisfaction.
Coordinate with IT and other teams to ensure access deactivation and exit processes are completed.
Audit Workday data and correct errors to support accurate organizational planning.
Maintain core HR record integrity, enforce standardized data entry procedures, and propose process efficiencies.
Update and verify employee lifecycle changes in Workday, including title, compensation, and reporting-line changes.