Human Resources Front Desk Operations Coordinator - (Administrative Aide) - Human Resources

Howard County Government•Columbia, MD

3d•Onsite

About The Position

This position functions in the corporate Human Resources Office for Howard County Government. The Human Resources Office is dedicated to workforce excellence and great customer service to all departments, employees and applicants. This is a fast-paced position which requires a skilled individual to handle a variety of technical duties supporting Human Resources functions. This position performs on-site work and serves in a confidential capacity within the definition of Howard County labor relations law and is ineligible for membership in a collective bargaining unit.

Requirements

Associates degree and two (2) years related experience or equivalent combination of education and experience.
Demonstrated experience of working in a fast-paced environment and successfully navigating multiple priorities.
Excellent verbal and written communication skills.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational and time management skills with good attention to detail.
Proficient with Microsoft Office Suite or related software.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Associates degree in related field.
Proficient with or the ability to quickly learn payroll management, applicant tracking systems, budget management applications, human resource information systems (HRIS), and similar computer applications.

Responsibilities

Performs receptionist duties; responds to internal and external inquiries and routes calls/emails appropriately.
Opens and distributes mail, including confidential/sensitive materials.
Prepares letters for mailing and departmental distribution.
Responsible for ordering office supplies, processing supply requisitions, receiving and distributing materials, and reconciling office credit card transactions and invoices.
Schedules and arranges physical, hybrid, and virtual meetings; may act as host/facilitator; uses space management tools to reserve meeting rooms.
Performs other related responsibilities as assigned.
Provides administrative support for the Office of Human Resources; maintains accurate and up-to-date HR files, records, and documentation.
Maintains integrity and confidentiality of HR files and records.
Enters, stores, and retrieves data from HR systems including ADP payroll, benefits administration platforms, Iron Mountain records storage, and applicant tracking systems.
Maintains logs, records, complex files; prepares basic operational reports; files and retrieves materials.
Answers frequently asked questions from applicants and employees regarding policies, benefits, hiring processes, etc.
Provides staff support during employment testing, training programs, benefits enrollment, new employee orientation (NEO), and related operations.
Creates employee identification badges.
Maintains office payroll and leave records.
Records and processes biweekly timesheets for office personnel.
Processes hours and leave adjustments, compensatory time, and annual leave reconciliations.
Serves as primary office contact for expense-related matters within Human Resources.
Processes monthly settlements; maintains documentation to validate purchases and payments.
Performs budget reconciliation, reviewing income and expense data for accuracy.
Processes employee expense reimbursements in SAP for payment by the finance department.
Assists with planning and execution of special events, including benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.