Human Resources Director

PORTOLA HOTEL & SPA•Monterey, CA

5d•$147,000 - $147,000•Onsite

About The Position

The Director of Human Resources oversees the efficient operation and administration of the HR department, maintaining the highest levels of professionalism and confidentiality. The role collaborates with team members and managers to support hotel operations and align hotel policies and procedures with business objectives. It drives results through coaching, counseling, implementation of hotel strategies, hiring and retaining talent, and management of employee relations and labor matters in compliance with applicable employment laws. The position leads HR strategy, talent acquisition and management, employee relations, compliance and policy administration, training and development, benefits administration, HRIS and reporting, workplace safety, and workers’ compensation. It partners with executive and departmental leaders, supports and develops HR team members, and promotes employee engagement, retention, morale, and a positive, inclusive workplace.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field.
Two years of previous HR management experience.
Fluency in Word, Excel, and email programs.
Ability to handle sensitive information and confidential situations while maintaining strict confidentiality.
Ability to communicate professionally by phone and email, manage several email accounts, answer incoming calls, manage a phone logging system, and process incoming faxes efficiently and promptly.
Effective time management, attention to detail, teamwork, active listening, critical thinking, and professionalism.
Strong written and verbal communication, relationship-building, problem-solving, analytical, and decision-making skills.
Ability to manage multiple priorities and maintain organization and attention to detail.
Professionalism, integrity, approachability, resourcefulness, and a passion for supporting employees and enhancing workplace culture.

Nice To Haves

Professional HR certification, such as SHRM-CP, SHRM-SCP, PHR, or SPHR.

Responsibilities

Collaborate with the Executive team to develop and implement HR initiatives focused on recruitment, retention, employee development, and succession planning.
Guide and mentor HR team members and support their professional growth.
Oversee and refine workforce planning, recruitment, interviewing, and onboarding, partnering with departmental leaders to align hiring with organizational goals and needs.
Analyze employee turnover and develop programs to improve engagement, retention, and morale.
Make disciplinary and performance-improvement decisions in alignment with company policy.
Address employee concerns promptly, uphold the open-door policy, and maintain a positive and inclusive work environment.
Develop an annual calendar of employee engagement and community activities.
Ensure compliance with federal, state, and local employment laws, regulations, and best practices.
Review and update policies, procedures, and employee handbooks.
Manage employee leave programs, including FMLA, MLOA, and CFRA.
Develop and lead training in compliance, management development, and employee skills; facilitate new-hire orientation.
Oversee benefits enrollment, employee education, and resolution of benefits-related issues.
Support the payroll team with payroll processes and wage-and-hour matters.
Manage and maintain the HRIS and prepare and present reports on HR metrics, including turnover, recruitment activity, and employee demographics.
Partner with safety committees and department leaders to promote workplace safety and reduce incidents.
Manage workers’ compensation claims, track loss-run reports, and communicate with department managers about work restrictions and return-to-work plans.
Observe equipment-use and maintenance guidelines, report safety hazards and maintenance requirements, follow safe-work practices, wear required safety gear, and comply with hotel security policies and reporting procedures.