Human Resources Coordinator (Front Desk Coordinator) - Human Resources

Glens Falls Hospital•Glens Falls, NY

17d

About The Position

The Human Resources Coordinator serves as the first point of contact for the Human Resources and Employee Health Department, providing administrative and customer support in the reception area. The role delivers polite, customer-oriented, proactive service in person and over the phone, completes a variety of processes and technical tasks, and frequently accesses confidential information. Contacts include people at all levels of the organization.

Requirements

Associate degree in business administration, human resources, or a related field.
1–3 years of business experience, including internships, with specific experience in customer service and data management.
Strong technical skills and proficiency in Word, Excel, and Microsoft Outlook.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to communicate sensitive information effectively and respond to questions from managers, employees, and the public.
Attention to detail and a high degree of accuracy when entering and managing data.
Sensitivity to confidential patient and employee information.

Nice To Haves

1–2 years of Human Resources experience.

Responsibilities

Greet employees and new hires and promptly and courteously address their reasons for visiting the Human Resources/Employee Health department.
Organize and prioritize high volumes of information and calls to support efficient office workflow.
Assist with internal and external Human Resources and Employee Health inquiries and requests.
Maintain professionalism and build positive rapport with employees and customers.
Build trusting relationships with employees through open and interactive communication.
Address employee complaints by clarifying the complaint, identifying its cause, and providing appropriate solutions or alternatives.
Maintain records and information.
Enter data into the HR database accurately and verify it against source documents.
Run Human Resources reports as needed.
Develop spreadsheets and support databases.
Handle incoming and outgoing mail, order and maintain office supplies, and process paperwork for customers and employees.
Assist the Vice President of Human Resources with administrative functions.