Human Resources Coordinator

SSP • Phoenix, AZ

2d • $25 - $28 • Onsite

About The Position

SSP America is seeking a Human Resources Coordinator to support employees and operations in a fast-paced airport environment. The coordinator works closely with the Senior People Leader and airport leadership across the employee lifecycle, including recruiting, onboarding, employee relations, compliance, training, reporting, and HR operations. The position is based at the PHX airport location and is on-site.

The role provides day-to-day HR guidance to airport leadership and supports hourly recruitment, compliant onboarding and orientation, workplace investigations, manager coaching, employee engagement, and recognition. It also maintains confidential employee records and HRIS data, assists with audits, leave administration, accommodations, corrective action plans, payroll-related HR activities, training monitoring, and recurring reports.

The position is suited to an HR professional seeking career growth and an opportunity to contribute to employee experience and operational success. The work takes place in both office and restaurant operations, with regular interaction with frontline employees and operational leaders. Occasional evenings, weekends, holidays, or travel may be required based on business needs.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• At least 2 years of Human Resources experience, including employee relations, recruiting, onboarding, and HR administration.
• Working knowledge of employment laws, HR best practices, and confidential recordkeeping.
• Strong organizational, communication, coaching, and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Experience using HRIS platforms such as SAP SuccessFactors, Workday, UKG, Oracle, or similar systems.
• Ability to perform the essential functions of the role with or without reasonable accommodation, including moving throughout airport operations, occasionally lifting up to 25 pounds, and using standard office equipment.
• Completion of all applicable TSA, FAA, or CATSA security requirements.

Nice To Haves

• Experience supporting multi-unit or high-volume operations.
• Hospitality, restaurant, retail, distribution, or similar operational experience.
• Experience supporting workplace investigations.
• SHRM-CP, SHRM-SCP, PHR, or comparable HR certification.

Responsibilities

• Lead hourly recruitment and coordinate hiring activities with operations leaders.
• Facilitate compliant new-hire onboarding and orientation.
• Support workplace investigations and coach managers on policy and performance matters.
• Assist with employee-relations documentation and promote engagement and recognition.
• Maintain personnel, medical, leave, workers’ compensation, and other confidential records.
• Support audits, leave administration, accommodations, and corrective action plans.
• Maintain accurate HRIS records, support payroll-related HR activities, monitor training completion, and prepare recurring HR reports.
• Provide day-to-day HR guidance to airport leadership, identify opportunities to improve processes, and reinforce SSP America’s culture, values, and operational excellence.

Benefits

• Competitive compensation plus bonus eligibility, where applicable.
• Medical, dental, and vision insurance.
• Company-paid life and AD&D insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Employee Assistance Program.
• Tuition assistance where applicable.
• Career growth pathways into HR Manager, People Leader, Regional People Leader, Talent Acquisition, HR Centers of Excellence, or Corporate Human Resources roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level