Human Resources Coordinator (Front Desk Coordinator) - Human Resources
About The Position
The Human Resources Coordinator serves as the first point of contact for the Human Resources and Employee Health Department, providing administrative and customer support in the reception area. The role delivers polite, customer-oriented, proactive service in person and by phone, performs a variety of processes and technical tasks, and frequently handles confidential information. Contacts include people at all levels of the organization. The coordinator welcomes employees and new hires, directs visitors according to their needs, manages calls and information to support office workflow, and assists with internal and external HR and Employee Health inquiries. The role maintains records, enters and verifies data in HR databases, prepares reports, supports spreadsheets and databases, handles mail and office supplies, processes paperwork, and assists the Vice President of Human Resources with administrative functions. The position requires an associate degree in business administration, human resources, or a related field and 1–3 years of business experience, including internships, with customer service and data management experience. One to two years of human resources experience is preferred. Strong technical, communication, organizational, time-management, accuracy, and confidentiality skills are required.
Requirements
- Associate degree in business administration, human resources, or a related field.
- 1–3 years of business experience, including internships, with specific experience in customer service and data management.
- Strong technical skills, including proficiency in Word, Excel, and Microsoft Outlook.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Ability to communicate sensitive information effectively and respond to questions from managers, employees, and the public.
- Attention to detail and a strong degree of accuracy in entering and managing data.
- Sensitivity to confidential patient and employee information.
Nice To Haves
- 1–2 years of human resources experience.
Responsibilities
- Greet employees and new hires and promptly and courteously address the reason for their visit to the Human Resources/Employee Health department.
- Organize and prioritize high volumes of information and calls to support efficient office workflow.
- Assist with internal and external Human Resources and Employee Health inquiries and requests.
- Maintain professionalism and build positive rapport, relationships, and trust through open communication with employees and customers.
- Handle employee complaints by clarifying the complaint, identifying its cause, and providing appropriate solutions and alternatives.
- Maintain records and information.
- Enter data accurately into the HR database and verify it against source documents.
- Run human resources reports as needed.
- Develop spreadsheets and provide database support.
- Handle incoming and outgoing mail, order and maintain office supplies, and process paperwork for customers and employees.
- Assist the Vice President of Human Resources with administrative functions.
Benefits
- The employer describes its benefits offerings as valuable and competitive and provides a benefits guide. The offerings are available to active full-time and part-time employees who work at least 30 hours per week; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
