Human Resources Coordinator - Leave and Employee Support

CW Group•New Britain, CT

1d•Onsite

About The Position

The best HR professionals don't just manage processes. They create great employee experiences. As the Human Resources Coordinator - Leave and Employee Support, you'll help employees navigate some of the most important moments in their employment journey. Through your support, guidance, and attention to detail, you'll help create a positive employee experience while ensuring people feel informed, supported, and valued every step of the way.

Requirements

High School Diploma or GED required.
Minimum of 1-3 years of experience in Human Resources, Benefits Administration, Leave Administration, HR Operations, or a related role.
Experience supporting the administration and coordination of FMLA, ADA accommodations, leaves of absence, return-to-work processes, medical documentation review tracking, employee communications, and case management activities while helping ensure compliance with company policies and applicable employment laws.
Experience prioritizing multiple employee cases and competing deadlines while maintaining accuracy, confidentiality, and compliance.
Experience interpreting and applying HR policies, procedures, and employment regulations in a customer-focused environment.
Experience working with Human Resource Information Systems (HRIS), preferably UKG Pro (UltiPro).
Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams, with the ability to create reports and analyze employee data.
Valid driver’s license.
Ability to obtain and maintain government base access.

Nice To Haves

Associate’s degree in human resources, Business Administration, Organizational Management, or a related field.
SHRM-CP, PHR, or other HR-related certifications or coursework.
Experience using case management, leave administration, or HRIS systems to track accommodation requests, leaves of absence, and employee compliance documentation.
Working knowledge of employment laws and regulations, including HIPAA, COBRA, Workers' Compensation, and other HR compliance requirements.
Strong attention to detail and the ability to handle sensitive and confidential information with professionalism and discretion.
Excellent organizational, customer service, and communication skills.
Ability to manage multiple priorities, competing deadlines, and employee requests in a fast-paced environment.

Responsibilities

Serving as a trusted point of contact by answering questions, providing guidance, and connecting employees with the resources they need.
Supporting employees through FMLA, ADA accommodations, leaves of absence, return-to-work processes, benefits enrollment, qualifying life events, and benefit-related questions while helping ensure a positive and compliant employee experience.
Coordinating leave and accommodation cases, maintaining required documentation, tracking deadlines, supporting regulatory compliance efforts, preparing correspondence, and ensuring accurate case records throughout the employee lifecycle.
Maintaining employee personnel files and HRIS records, processing employee data changes, supporting document retention practices, ensuring data accuracy, and safeguarding confidential employee information.
Researching questions, finding solutions, and helping employees navigate HR processes with confidence.
Creating reports, tracking workforce metrics, and helping ensure the accuracy and integrity of HR information.
Supporting onboarding, training initiatives, employee engagement programs, compliance activities, and special projects.
Keeping the HR department organized, efficient, and focused on delivering exceptional service.
Helping create a positive employee experience through responsiveness, professionalism, and support.