Human Resources Business Partner

Teleperformance•,

36d•Onsite

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Requirements

University degree in Human Resources, Business Administration, or a related field.
At least seven (7+) years of progressive HR experience within a fast paced working environment.
Proven experience in an HR role that partnered with the business and demonstrated ability to influence and build trust with stakeholders at all levels.
Strong knowledge of provincial employment law and regulatory bodies
Exceptional verbal and written communication skills
Employee Relations and Labour Relations experience
Fluent in English.
Solid knowledge of Google Workspace tools (Sheets , Slides , docs etc.)
Must produce documentation verifying eligibility to work in Canada
Must be able to work 100% onsite at our Toronto office

Nice To Haves

CHRP or CHRL designation preferred.
Bilingual French/English an asset
Experience with Workday is preferred
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Responsibilities

Act as a visible onsite HR partner and build trusted relationships with employees, leaders and corporate support teams.
Serve as a trusted advisor to employees and management, providing timely guidance to resolve workplace concerns /grievances and foster a fair, supportive, and compliant workplace culture.
Work closely with local stakeholders, employees, managers, partner organization and others in the business unit to fully understand local needs (of the client, line of business, local requirements) and create targeted and specific people support plans.
Collaborate with Talent Acquisition, Employee Relations, HR Specialists, Training and the HR Helpdesk team to resolve employee matters appropriately and efficiently.
Support the delivery of HR programs and initiatives that strengthen employee engagement, retention, and the overall employee experience.
Partner with leaders during organizational changes, new program launches, ramp-ups, reductions, schedule changes, and other business transitions.
Serve as an onsite Health and Safety representative, supporting workplace safety practices, incident follow-up, and related employee guidance.
Provide real-time HR support for urgent site matters, escalating issues as appropriate and ensuring timely communication with stakeholders.
Contribute to HR projects, process improvements, and site-level initiatives that improve HR service delivery and operational effectiveness.