Human Resources Business Partner

BURBANK HOUSING DEVELOPMENT CORP•Santa Rosa, CA

6d•$100,000 - $120,000

About The Position

Under the direction of the Director of Human Resources (DHR), the Human Resources Business Partner provides hands-on support in developing, implementing, and improving Human Resources programs, processes, systems, training, and operational practices across Burbank Housing. The role partners with the DHR to turn HR strategy and organizational needs into practical processes, Standard Operating Procedures (SOPs), manager tools, training programs, workflows, and systems. A key focus is strengthening HR infrastructure through SOP documentation, HR system implementation and optimization, manager and supervisor resources, training, project support, and successful adoption of new processes. The HRBP provides day-to-day guidance to managers and supervisors on HR policies, procedures, systems, and management practices, and partners with the DHR on employee relations, performance management, workforce initiatives, organizational changes, and other HR priorities. The successful candidate is organized, resourceful, and process-oriented, and can translate organizational priorities into clear, practical, and sustainable HR processes. This is a full-time position based at 1425 Corporate Center Parkway in Santa Rosa, California. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Requests for alternative schedules or work locations may be reviewed and evaluated by the DHR. Travel is up to 25%. The salary range is $100,000–$120,000 per year.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field; an equivalent combination of education and relevant experience may be considered.
Five or more years of progressively responsible Human Resources experience.
Experience supporting HR leadership and implementing HR programs, processes, or initiatives.
Demonstrated experience developing SOPs, workflows, procedures, templates, and HR resources.
Experience implementing, configuring, improving, or supporting HRIS or other HR technology.
Experience developing and delivering training to managers, supervisors, or employees.
Experience supporting managers with performance management and employee relations matters.
Strong project management and organizational skills.
Strong written communication and documentation skills, including the ability to translate complex processes into clear procedures and training materials.
Strong presentation and facilitation skills.
Ability to independently manage multiple projects, priorities, and deadlines.
Strong analytical, problem-solving, and process-improvement skills.
Ability to handle confidential and sensitive employee information appropriately.
Strong attention to detail and follow-through.
Proficiency with HRIS systems and standard business technology.
Valid California Driver's License, good driving record, and automobile insurance meeting State of California requirements.
Ability to work effectively with individuals and groups and establish effective working relationships with employees, managers, supervisors, senior leaders, vendors, and other stakeholders.
Professionalism, discretion, sound judgment, self-motivation, initiative, and ability to independently follow through on responsibilities and projects.
Ability to turn broad HR objectives into practical processes, tools, training, and implementation plans while maintaining accuracy, responsiveness, and professionalism.
Ability to meet the physical demands of the position, including walking, sitting, keyboard and equipment use, reaching above the shoulder and below the waist, lifting and/or carrying up to 15 pounds, stooping, kneeling, crouching, talking, and hearing.

Nice To Haves

Experience using Paycom or a comparable HRIS.
Experience implementing or optimizing HR technology and automated workflows.
Experience developing manager toolkits, SOP libraries, training programs, or HR process documentation.
Experience supporting a multi-site workforce.
Human Resources experience in affordable housing, property management, nonprofit, or a related environment.
PHR, SPHR, SHRM-CP, SHRM-SCP, or similar Human Resources certification.
Bilingual English/Spanish skills.

Responsibilities

Partner with the DHR to implement HR strategies, department priorities, and organizational initiatives, and provide hands-on support from planning through implementation.
Evaluate existing HR practices, identify gaps, research processes and tools, develop recommendations, and prepare project plans, timelines, checklists, communications, reports, presentations, and training materials.
Track HR project deliverables, follow up on outstanding items, report project status and risks to the DHR, and help ensure initiatives are implemented consistently across departments and locations.
Draft and maintain HR SOPs and related workflows, checklists, templates, forms, and documentation; review procedures for improvement and maintain an organized, current resource library.
Communicate and implement new or revised procedures, train employees and managers, establish review schedules, and assess whether processes are effective.
Support implementation, configuration, testing, and ongoing improvement of HR systems and technology, including workflows, forms, approvals, notifications, and employee processes.
Coordinate with vendors and internal stakeholders on HR system implementations and enhancements; prepare and validate data, develop user guides, train users, troubleshoot routine issues, and support HRIS data integrity and reporting.
Identify opportunities to improve self-service, automate manual processes, and increase workflow efficiency through HR systems.
Identify manager and supervisor training needs; develop, facilitate, schedule, and evaluate training programs and materials, and maintain training records and an annual HR training calendar.
Develop and maintain manager tools and resources, including a comprehensive toolkit, templates, checklists, guides, quick-reference materials, FAQs, and resources for new managers.
Support and improve performance management processes, coordinate annual, introductory, and 30-, 60-, and 90-day evaluations, track completion, train managers, review documentation, and escalate significant concerns to the DHR.
Assist with performance documentation and develop Performance Improvement Plan (PIP) templates and related resources.
Provide day-to-day HR guidance to managers and supervisors on policies, procedures, and routine employee concerns; assist with employee conversations, documentation, and follow-up.
Support workplace investigations as requested, maintain confidential employee relations documentation, identify trends, and escalate complex, sensitive, or higher-risk matters to the DHR.
Support development, review, implementation, and communication of HR policies and the employee handbook, including related procedures, forms, templates, FAQs, training, and rollout materials.
Improve onboarding and employee lifecycle processes in partnership with the Senior Recruiter, DHR, managers, and other departments; maintain onboarding procedures, checklists, manager guides, and employee resources.
Support improvements to processes for promotions, transfers, employee changes, and offboarding, and identify opportunities to document, automate, or streamline lifecycle processes.
Manage or support HR projects assigned by the DHR, coordinate stakeholders and vendors, track progress, gather feedback, and recommend process improvements.
Provide backup coverage for the Human Resources Generalist and Senior Recruiter as needed, and perform other duties as assigned.