Human Resources Business Partner

Cloud5 Communications•Toronto, IA

4d•Onsite

About The Position

The Human Resources Business Partner (HRBP) serves as a trusted advisor to leaders, providing guidance and coaching on employee relations, talent development, leadership effectiveness, and organizational change. The role helps foster an engaged, inclusive, and high-performing workplace while supporting business objectives. The HRBP combines business acumen with HR expertise to help leaders navigate workplace challenges, strengthen team performance, and support employee success. The position is based at Cloud5 Communications’ Toronto location. The role and its responsibilities may evolve, and other duties may be assigned based on business needs. Cloud5 states that it cannot currently hire applicants working under a work permit because it has reached the 10% maximum workforce limit for work permit holders.

Requirements

Post-secondary education in education, business, adult learning, or a related field, or equivalent experience.
At least 3 years of experience in training, facilitation, operational leadership, or people leadership.
Strong coaching, facilitation, communication, and presentation skills.
Ability to manage priorities, adapt quickly, and keep learning solutions focused on results.
Proficiency with Microsoft Office, Learning Management Systems (LMS), and virtual learning platforms such as Microsoft Teams or similar learning technologies.

Nice To Haves

Experience supporting training and development initiatives in a contact centre or customer service environment is considered a strong asset.

Responsibilities

Coach and support leaders on employee relations, performance management, employee development, and workplace best practices.
Provide guidance on employment legislation, HR policies, and regulatory compliance.
Complete and oversee HR administrative activities, including employment documentation, employee data management, reporting, and compliance-related recordkeeping.
Partner with leaders on employee and leadership development, workforce planning, and initiatives to improve team performance and engagement.
Build strong working relationships and support employee engagement, productivity, retention, and an inclusive, high-performing workplace culture.
Analyze workforce trends and HR metrics to identify opportunities, provide insights, and support informed business decisions.
Partner with Recruitment and hiring leaders on hiring activities, recruitment strategies, and selection decisions.
Support organizational change initiatives through stakeholder engagement, communication planning, and leader coaching.
Undertake other responsibilities assigned based on business needs.