Gains knowledge and experience required for promotion to human resource positions under direction of experienced personnel and helps potential Custer State Park guests with information and reservation by performing the following duties: Provides excellent guest and employee service. Receives training and performs duties in several areas such as updating employee records, creating employee rewards and incentives and assisting in payroll and wage increases; performing background checks, assisting in interviews and hiring new employees; and learning recruitment methods such as developing new brochures, flyers and other materials. Updates internal databases with new employee information, including contact details and employment forms. Sets performance goals and objectives with human resource director. Monitors performance progress with human resource director. Gathers, enters, and assembles payroll data. Updates payroll and timeclock system to match. Sits in on meetings and conversations between the human resource director and fellow employees or managers. Works with highly confidential material of which all that is seen and discussed remains private. Exhibits exceptional phone etiquette skills. Is proficient in the use of the computerized reservation accounting system. Exhibits the highest degree of efficiency and accuracy in making and changing reservations. Is able to answer or find the answer to a variety of inquiries regarding Custer State Park, its lodges and park activities. Assists in processing bulk mailings and assists with data entry; mails information and applications as requested; and distributes daily incoming mail. Issues confirmations of all reservations made and changed. Posts and balances direct deposit credit card machine. Coordinates on a daily basis with individual lodges regarding reservation status, changes and availability of accommodations. Cleans work area on a daily basis and assists in maintaining a clean and uncluttered front office. Frequently moves from area to area as the need arises to support fellow staff members in achieving the company mission. Follows company dress code and has flexible work schedule. Other duties as assigned.
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Career Level
Entry Level
Education Level
Associate degree