Human Resources Assistant

World Market • Alameda, CA

9d • Remote

About The Position

This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment. The ideal candidate will be located in CA. As the first point of contact for associates, you’ll use strong customer service and communication skills to resolve inquiries related to the HR systems you support. Your responsibilities will include: Supporting Home Office, DC, and Field associates via email or phone on routine HR questions. Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications. Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation. Completing a variety of administrative tasks related to compliance with state and federal law Assisting with routine audits and/or data entry tasks in HR systems

Requirements

• 1-2 years’ experience in a high-volume customer service environment, such as a call center or retail store location
• Ability to accurately assess an issue and determine appropriate escalation protocols
• Familiarity with HR systems and concepts, including system access and basic HR transactions or processes
• Strong customer service orientation and ability to support non-technical users via phone and/or email communication
• The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team
• Able to handle confidential information with professionalism and diplomacy

Nice To Haves

• Knowledge of and experience in a retail environment desired

Responsibilities

• Supporting Home Office, DC, and Field associates via email or phone on routine HR questions.
• Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications.
• Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation.
• Completing a variety of administrative tasks related to compliance with state and federal law
• Assisting with routine audits and/or data entry tasks in HR systems

Benefits

• Up to 30% employee discount and product sample sales!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Opportunities to make an impact through your passions.
• Wellness Program including virtual fitness classes, personal health advocates, coaches, gym discounts and more.
• Accrued Vacation, Sick Time and Personal Holidays.
• Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed