Human Resource Lead - Full Time

Belk•Smithfield, NC

10d

About The Position

The Human Resources Lead drives sales and delivers a positive customer experience by providing a best-in-class associate experience for store associates. This hourly position leads hiring, training, retention, and scheduling, and collaborates with store leaders to support associate success and achieve store objectives. The role is eligible for a monthly bonus.

Requirements

At least 1 year of Retail Leadership/HR Management experience.
Commitment to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and key metrics.
Fill open positions by communicating openings, recruiting and sourcing candidates, reviewing applications, scheduling interviews, initiating background checks, and completing hiring.
Provide frequent communication and support to create a positive candidate experience.
Conduct engaging onboarding and ensure structured onboarding is completed so new hires are prepared to deliver service, selling, and operational excellence.
Confirm new hires understand their role, company policies, benefits, and scheduling, communication, and learning platforms.
Lead store retention and engagement activities and champion continuous learning.
Foster a positive store culture through team connections, celebration, and recognition of associate contributions.
Maintain accurate and up-to-date associate data in company systems and files for compliance, staffing, benefits, scheduling, payroll, and reporting.
Create schedules aligned with talent, traffic, and business needs, reviewing associate availability and time-off requests with store leaders.
Audit associate timecards and track attendance daily.
Participate in weekly leadership workload planning meetings to prepare and schedule hiring, training, and engagement work.
Use talent reporting and data to highlight successes and identify opportunities for informed leadership action.
Provide ongoing guidance and support to the store team, respond promptly to associate concerns, gather relevant information, support resolution, and maintain confidentiality.
Complete daily cash office functions, including processing deposits, completing change orders, maintaining cash funds, and performing audits.
Lead shortage control and minimize risk in designated areas while ensuring compliance with asset protection, safety, and security protocols.