Human Resource Lead - Full Time

Belk•Wilkesboro, NC

About The Position

The Human Resources Lead drives sales and delivers a positive customer experience by providing a best-in-class associate experience for store associates. The role leads hiring, training, and retention activities, builds effective weekly schedules, and works collaboratively with store leaders to support associate success and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of Retail Leadership/HR Management experience.
Commitment to customer service excellence.
Ability to use data, guidance, and judgment to support timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Fill open positions by communicating openings, recruiting and sourcing candidates, reviewing applications, scheduling interviews, initiating background checks, and completing the hiring process.
Provide frequent communication and support to create a positive candidate experience throughout each hiring stage.
Conduct engaging, structured onboarding that prepares new hires to deliver service, selling, and operational excellence.
Confirm new hires understand their roles, company policies, benefits, schedules, and communication and learning platforms.
Lead store retention and engagement activities and champion continuous learning.
Foster a positive store culture by building team connections, celebrating achievements, and recognizing associate contributions.
Maintain accurate, up-to-date associate data and files across company systems for compliance, staffing, benefits, scheduling, payroll, and reporting.
Create effective schedules aligned with talent, traffic, and business needs, reviewing associate availability and time-off requests with store leaders.
Audit associate timecards and track attendance daily.
Participate in weekly leadership workload planning meetings to prepare, plan, and schedule hiring, training, and engagement tasks.
Use talent reporting and data to highlight successes and identify opportunities for informed action.
Provide guidance and support to the store team by responding to associate concerns, gathering relevant information, supporting resolution, and maintaining confidentiality.
Complete daily cash office functions, including processing deposits, completing change orders, maintaining cash funds, and performing audits.
Lead shortage control and minimize risk in designated areas while ensuring compliance with asset protection, safety guidelines, and security protocols.