Human Resource Information System (HRIS) Manager II

Executive/OMB•Dover, DE

2d•Onsite

About The Position

This position will serve as a manager of the Operations Team at PHRST. Responsible for assuming managerial responsibility for the PHRST Help Desk. Work will include supporting cross training efforts, supporting End Users and working with leadership to create efficiencies. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Provides system analysis and consultation for HRIS applications, helpdesk operations, system training, and/or data reporting to end users which may include all state agencies, school districts, charter schools, higher education institutions, vendors, outside organizations, counties, and municipalities. Researches and resolves customer inquiries, requests, system problems, or training and education needs; performs scheduled activities, and recommends solutions or alternate methods to meet requirements. Monitors reports and processes data change requests to update or correct data in the system and resolves issues and user access/security; documents and tracks customer or training inquiries and resolutions using an internal automated system. Ensures compliance with state and federal laws, rules, regulations, standards, policies, and procedures pertaining to statewide HRIS. Participates in HRIS business requirements analysis, system testing, change management or training of system implementations, upgrades, updates, and enhancements. Conducts special assignments and projects. Develops, runs, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools for ongoing customer needs. Runs processes to make corrections or updates to ensure employee data, pay, and benefits reflect accurately. Maintains, reviews, verifies, and updates system tables and configuration to ensure compliance with all state business practices, federal and state regulations, and laws. Reviews existing business processes, policies, and procedures, identifying opportunities for process improvement and increased efficiency. Participates in meetings, conference calls, and presentations. Updates HRIS procedures, job aids, and/or training material for staff and end users. May evaluate the effectiveness of training programs, courses, curricula, and training resources and modify them to meet needs and plan, develop, coordinate, and deliver system training and education courses and curricula, services, and activities such as instructor-led classroom, on-the-job or virtual training, or workshops. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required.

Requirements

Two years' experience in serving as an acknowledged expert by management, peers and others in HRIS applications that manage functions such as Human Resources, Pension, Benefits, Payroll, Time and Attendance, or associated HRIS training.
Two years' experience in overseeing production or HRIS system training processes which may include but is not limited to analyzing functional or system processes or problems, reviewing requirements and designs, recommending solutions or enhancements and modifications to ensure quality and consistency of the system.
Two years' experience in information systems project management such as planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on the status of information systems projects.
One year of experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
One year of experience in developing and evaluating HRIS policies or procedures.
Applicants must be legally authorized to work in the United States.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Responsibilities

Serve as a manager of the Operations Team at PHRST.
Assume managerial responsibility for the PHRST Help Desk.
Support cross training efforts.
Support End Users.
Work with leadership to create efficiencies.
Provide system analysis and consultation for HRIS applications, helpdesk operations, system training, and/or data reporting to end users.
Research and resolve customer inquiries, requests, system problems, or training and education needs.
Perform scheduled activities, and recommend solutions or alternate methods to meet requirements.
Monitor reports and process data change requests to update or correct data in the system.
Resolve issues and user access/security.
Document and track customer or training inquiries and resolutions using an internal automated system.
Ensure compliance with state and federal laws, rules, regulations, standards, policies, and procedures pertaining to statewide HRIS.
Participate in HRIS business requirements analysis, system testing, change management or training of system implementations, upgrades, updates, and enhancements.
Conduct special assignments and projects.
Develop, run, maintain, and support a variety of reports or queries utilizing appropriate reporting tools for ongoing customer needs.
Run processes to make corrections or updates to ensure employee data, pay, and benefits reflect accurately.
Maintain, review, verify, and update system tables and configuration to ensure compliance with all state business practices, federal and state regulations, and laws.
Review existing business processes, policies, and procedures, identifying opportunities for process improvement and increased efficiency.
Participate in meetings, conference calls, and presentations.
Update HRIS procedures, job aids, and/or training material for staff and end users.
Evaluate the effectiveness of training programs, courses, curricula, and training resources and modify them to meet needs.
Plan, develop, coordinate, and deliver system training and education courses and curricula, services, and activities such as instructor-led classroom, on-the-job or virtual training, or workshops.
Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Perform other related duties as required.