Human Resource Generalist

E11EVEN Club Hotel & Residences • Miami, FL

3d

About The Position

The Human Resource Generalist supports the daily administrative operations of the Executive Office and Human Resource Department at E11EVEN Club Hotel & Residences. The role assists the General Manager and Director of Human Resources with employment administration, employee relations, training, benefits, records, communications, and coordination with hotel departments and Highgate corporate offices.

The position also provides administrative support to the General Manager and assists with hotel operations and guest communications. Responsibilities include coordinating meetings and associate events, managing online and social media responses, supporting website updates, tracking guest feedback, and ensuring follow-up on guest requests and corporate deliverables. The role may assist other departments as needed, including during periods of increased guest demand.

The position requires regular attendance, the ability to work long hours sometimes, and occasional lifting, carrying, pushing, or pulling of light loads. It calls for a warm, service-oriented demeanor, confidentiality, strong communication and organizational skills, and the ability to multitask and work under time constraints.

Requirements

• An associate or bachelor's degree in Human Resources, or equivalent experience of at least 1–3 years.
• At least one year of hotel or human-resources-related work experience.
• Basic PC knowledge and a minimum typing speed of 35 words per minute.
• Ability to communicate professionally in writing and verbally with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality and show initiative by anticipating guest or operational needs.
• Ability to work effectively under time constraints and pressure.
• Ability to set priorities, plan, organize, delegate, and complete multiple tasks simultaneously.
• Leadership skills to motivate and develop staff and help ensure goals are accomplished.
• Ability to cross-train in other hotel-related areas.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Ability to maintain regular attendance as required by hotel scheduling needs.
• Ability to maintain high personal appearance and grooming standards, including wearing the proper uniform and nametag.
• Ability to comply with hotel standards and regulations and contribute to safe and efficient operations.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
• Long hours may sometimes be required.

Nice To Haves

• Bilingual fluency.

Responsibilities

• Support employment processes, including applicant screening, eligibility checks, reference checks, and paperwork verification.
• Refer prospective hires to department managers for interviews when appropriate, and respond to interviewed applicants within the required timeframe.
• Assist with new-hire pre-employment steps, including drug testing and reference checks, ensuring compliance with company policies and procedures.
• Maintain daily employment logs and prepare accurate, timely reports on new hires, terminations, transfers, department meetings, and turnover.
• Assist with benefits administration, including health insurance, vacation, sick and personal leave, leaves of absence, jury duty pay, and retirement plans; ensure forms are accurate and submitted on time.
• Prepare and process paperwork for new hires, terminations, payroll actions, and employee status changes.
• Assist with new-hire orientation, explain benefits, support enrollment and claims processing, and present the Highgate Handbook and its policies and procedures.
• Notify managers of monthly performance reviews, prepare payroll action forms, and track completed reviews.
• Maintain accurate employee records and associate files, completing filing weekly.
• Assist with OSHA, workers' compensation, and unemployment claims responsibilities.
• Support HR reception duties by greeting associates, managers, and prospective hires and directing them as appropriate.
• Assist with the employee newsletter and associate employee-relations events.
• Ensure compliance with the Immigration Reform and Control Act for all employees.
• Maintain office and benefits supply inventory and prepare purchase orders as needed.
• Keep employee bulletin boards current with memos, event photos, and loss-prevention materials.
• Distribute paychecks as needed and collect completed department signature pages.
• Provide administrative support to the General Manager, including scheduling appointments, coordinating in-house meetings and agendas, and assisting with associate events.
• Assist with hotel social media management, including timely responses on online channels such as Twitter, Facebook, Flickr, Yelp, Google+, and online review platforms.
• Lead web presence management with Hyatt Brand Analytics and Micros Interactive, following up on website updates, menus, promotions, and calendar events.
• Assist with daily Medallia tracking and reporting, and ensure department heads follow up on guest issues.
• Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, and Zone management, including scheduling, reporting, execution, and communication.
• Communicate timely updates to Highgate corporate offices and senior leadership and help meet daily, weekly, and monthly deliverables.
• Coordinate the weekly Gold Passport Reception and print invitations for in-house VIPs.
• Follow up on in-house guest communications and room requests, confirming receipt of guest requests.
• Follow up on guest correspondence received through the hotel's general mailbox and route it to appropriate departments.
• In the General Manager's absence, coordinate and follow up on corporate office requests and assist Finance with reporting requirements and deadlines.
• Assist other departments as needed when guest influx requires support.
• Attend required hotel meetings and training, maintain regular attendance and professional appearance, comply with hotel standards, identify operational problems, and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree