HubSpot CRM Administrator

Distro•Duluth, GA

About The Position

Vensure Employer Solutions is seeking a detail-oriented and strategic HubSpot CRM Administrator to manage, optimize, and support its CRM system. The role handles day-to-day HubSpot administration, maintains data accuracy and system performance, improves the user experience, and aligns CRM processes with business objectives. The administrator works with Marketing, Sales, Revenue Operations, and Customer Service teams to support seamless operations, process efficiency, and revenue growth initiatives. The role includes administering users, workflows, automations, data imports and exports, custom properties, integrations, permissions, and governance; maintaining database integrity; optimizing business processes and customer journeys; providing training, documentation, and user support; developing dashboards and reports; and managing third-party integrations in collaboration with IT teams, vendors, and consultants. The position is primarily in an indoor office or remote work environment and requires regular use of computers and web-based applications. Occasional meetings, training sessions, and collaboration with vendors and external partners may be necessary. The role is primarily sedentary, with extended periods sitting at a desk or workstation and occasional lifting and carrying of light office materials and equipment.

Requirements

Minimum of five years of experience as a HubSpot Administrator or in a similar CRM administration, CRM operations, or marketing operations role.
Demonstrated experience managing CRM data, workflow automation, reporting, and third-party integrations.
Strong understanding of HubSpot CRM administration, sales operations, revenue operations, customer lifecycle management, and inbound marketing methodologies.
Experience developing workflows, automation, lead scoring models, and data management processes.
Advanced knowledge of CRM reporting, analytics, dashboards, and performance measurement.
Proficiency in data management, segmentation, cleansing, and governance practices.
Strong analytical, organizational, and problem-solving abilities, with close attention to detail and a commitment to data accuracy.
Ability to communicate technical concepts effectively to non-technical stakeholders.
Strong project management and prioritization skills; ability to manage multiple projects and deadlines in a fast-paced environment.
Collaborative mindset and ability to work effectively across departments.
Commitment to process improvement and continuous learning.
Ability to analyze large datasets and system processes, troubleshoot complex technical and operational issues, and prioritize effectively in a deadline-driven environment.
Strong written communication skills for documentation, reporting, and training materials, and effective verbal communication skills for training, support, and stakeholder engagement.
A bachelor's degree in Marketing, Business Administration, Information Systems, Computer Science, or a related field is preferred; an additional four years of directly relevant work experience may be considered in lieu of a degree.

Nice To Haves

Experience supporting Sales, Marketing, Revenue Operations, and Customer Success teams.
HubSpot Marketing Software Certification.
HubSpot Sales Software Certification.
Additional HubSpot certifications in CRM Administration, Reporting, Revenue Operations, or Operations Hub.

Responsibilities

Administer day-to-day HubSpot operations, including user management, workflows and automation, data imports and exports, custom properties, and system integrations.
Monitor system performance, troubleshoot issues, and ensure the CRM functions effectively and efficiently.
Maintain database integrity through regular audits, data cleansing, and deduplication.
Manage user permissions, access controls, and platform governance standards.
Ensure CRM configurations align with business processes and operational needs.
Develop, implement, and refine sales, marketing, and customer service workflows, automations, and pipelines to improve efficiency and scalability.
Support lead management, lead routing, deal tracking, lifecycle stages, and reporting processes aligned with business objectives and performance metrics.
Identify process-improvement opportunities and recommend scalable HubSpot solutions.
Collaborate with stakeholders to optimize customer journey tracking and operational performance.
Provide training, ongoing support, and documentation for HubSpot users across departments.
Develop and maintain standard operating procedures, user guides, and training materials.
Serve as the primary contact for CRM questions, troubleshooting, and support requests.
Promote user adoption through best practices, training sessions, and ongoing engagement.
Build, maintain, and optimize dashboards, reports, and performance metrics for stakeholders.
Monitor key performance indicators and provide actionable insights to support decision-making.
Analyze CRM data and trends to identify opportunities for operational improvements and revenue growth.
Ensure data consistency and reporting accuracy across business units.
Manage and maintain integrations between HubSpot and third-party systems, including Zoom, marketing automation tools, customer support systems, revenue operations platforms, and other approved business applications.
Collaborate with IT teams, vendors, and external consultants to implement, troubleshoot, and optimize technical solutions.
Assist with CRM upgrades, new feature implementations, and integration enhancements.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
Life insurance.
Short-term disability and long-term disability.
Employee assistance program (EAP).
Flexible spending account (FSA) and health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal and pet insurance.