CRM Manager (Hubspot)

INTEREXCHANGE INC•New York, NY

2d•$145,000 - $145,000•Hybrid

About The Position

InterExchange is seeking a hands-on CRM Manager to own, operate, and continuously improve its HubSpot ecosystem across Sales, Marketing, and Service Hubs. The role is the platform’s primary administrator and a cross-functional partner to participant and host recruitment, marketing, support, customer experience, the data team, and leadership. The CRM Manager will translate evolving organizational needs into scalable HubSpot solutions and support InterExchange’s cultural exchange programs by helping teams find hosts, guide applicants, and provide timely support to participants. The CRM Manager will manage HubSpot configuration, pipelines, custom objects, workflows, permissions, governance, and data quality; oversee email deliverability, sending domains, subscriptions, and consent; and facilitate a cross-functional HubSpot Community of Practice. The role also owns Service Hub capabilities, supports host recruitment through Sales Hub, partners with Data on reverse ETL and data extracts, and builds trusted dashboards and KPI reporting. This is a full-time, exempt position with a hybrid schedule requiring three days per week at the New York City headquarters. The stated starting base salary is $145,000 annualized.

Requirements

At least 5 years of hands-on, admin-level HubSpot experience across Sales, Marketing, and Service Hubs, including multiple brands or business units.
Deep HubSpot configuration skills, including properties, pipelines, lifecycle stages, custom objects, workflows, automation, and dashboards.
Experience implementing CRM governance, data quality standards, and deduplication.
Strong knowledge of AI capabilities; the posting’s requirement text is incomplete after “including HubSpot’s.”
A solid grasp of how sales, marketing, and support operations intersect in a CRM.
Clear, plain-language communication and a habit of listening first and understanding processes before changing them.
Ability to work independently and manage priorities across teams.

Nice To Haves

HubSpot certifications in Sales, Marketing, Service, RevOps, or CRM Implementation.
Experience with reverse ETL tools such as Census or Hightouch and data warehousing concepts.
Working knowledge of SQL, YAML, dbt models, webhooks, or REST APIs.
Experience training non-technical users and writing documentation for them.
Background in operations or revenue operations at a mid-sized organization.

Responsibilities

Manage HubSpot configuration, pipelines, custom objects, workflows, permissions, governance standards, and data quality, including deduplication and documentation.
Oversee email deliverability, sending domains, subscriptions, and consent to protect email reputation and honor recipients’ choices.
Facilitate the cross-functional HubSpot Community of Practice and manage the platform request intake process.
Build workflows, reports, and campaigns, and train users to become self-sufficient.
Own Service Hub, including knowledge bases, live chat, AI-assisted replies and chatbots, ticket pipelines, and SLAs.
Adapt Sales Hub to support host recruitment, configure outreach tools and data enrichment, and report on which activities attract the strongest hosts.
Partner with the Data team on reverse ETL pipelines and data extracts, aligning HubSpot object models and field definitions with the broader data architecture.
Build trusted dashboards and KPI reporting for recruitment, marketing, support, and leadership.