HubSpot CRM Administrator

Distro • Duluth, GA

2d

About The Position

Vensure Employer Solutions is seeking a detail-oriented and strategic HubSpot CRM Administrator to manage, optimize, and support the company’s CRM system. The role handles day-to-day HubSpot administration, maintains data accuracy and system governance, improves the user experience, and aligns CRM processes with business objectives. The administrator works with Marketing, Sales, Revenue Operations, Customer Service, and other stakeholders to support efficient operations and revenue growth initiatives.

The position also develops and improves workflows, automations, pipelines, lead management, customer journey tracking, and reporting. It provides training and ongoing support to HubSpot users, maintains documentation and standard operating procedures, and manages integrations with third-party systems in collaboration with IT teams, vendors, and external consultants.

The role is primarily sedentary and may be performed in an indoor office or remote work environment. It involves frequent computer use and cross-functional collaboration, with occasional meetings, training sessions, or work with external partners. A bachelor’s degree in a related field is preferred; four additional years of directly relevant experience may be considered in lieu of a degree. At least five years of experience as a HubSpot Administrator or in a similar CRM administration, CRM operations, or marketing operations role is required.

Requirements

• At least five years of experience as a HubSpot Administrator or in a similar CRM administration, CRM operations, or marketing operations role.
• Strong understanding of HubSpot CRM administration, sales operations, revenue operations, customer lifecycle management, and inbound marketing methodologies.
• Experience developing workflows, automation, lead scoring models, and data management processes.
• Advanced knowledge of CRM reporting, analytics, dashboards, and performance measurement.
• Proficiency in data management, segmentation, cleansing, and governance practices.
• Strong analytical, organizational, and problem-solving abilities and attention to detail.
• Ability to communicate technical concepts effectively to non-technical stakeholders.
• Strong project management and prioritization skills, including the ability to manage multiple projects and deadlines in a fast-paced environment.
• Ability to collaborate effectively across departments and commitment to process improvement and continuous learning.
• A bachelor’s degree in Marketing, Business Administration, Information Systems, Computer Science, or a related field is preferred; four additional years of directly relevant work experience may be considered in lieu of a degree.
• Demonstrated experience managing CRM data, workflow automation, reporting, and third-party integrations.

Nice To Haves

• Experience supporting Sales, Marketing, Revenue Operations, and Customer Success teams.
• HubSpot Marketing Software Certification.
• HubSpot Sales Software Certification.
• Additional HubSpot certifications in CRM Administration, Reporting, Revenue Operations, or Operations Hub.

Responsibilities

• Administer day-to-day HubSpot operations, including user management, workflows and automation, data imports and exports, custom properties, and system integrations.
• Monitor system performance, troubleshoot issues, and maintain effective CRM operations.
• Maintain database integrity through regular audits, data cleansing, and deduplication.
• Manage user permissions, access controls, and platform governance standards.
• Ensure CRM configurations align with business processes and operational needs.
• Develop, implement, and refine sales, marketing, and customer service workflows, automations, and pipelines.
• Support lead management, lead routing, deal tracking, lifecycle stages, and reporting processes aligned with business objectives and performance metrics.
• Identify process improvement opportunities and recommend scalable HubSpot solutions.
• Collaborate with stakeholders to optimize customer journey tracking and operational performance.
• Train and support HubSpot users across departments and maintain user documentation, SOPs, guides, and training materials.
• Serve as the primary contact for CRM questions, troubleshooting, and support requests, and promote user adoption.
• Build, maintain, and optimize dashboards, reports, and performance metrics.
• Monitor KPIs and provide actionable insights to support decision-making.
• Analyze CRM data and trends to identify opportunities for operational improvement and revenue growth.
• Ensure data consistency and reporting accuracy across business units.
• Manage and maintain HubSpot integrations with third-party systems, including Zoom, marketing automation tools, customer support systems, revenue operations platforms, and other approved applications.
• Collaborate with IT teams, vendors, and external consultants to implement, troubleshoot, and optimize technical solutions.
• Assist with CRM upgrades, new feature implementations, and integration enhancements.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance, short-term disability, and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection, critical illness, accident, cancer, and hospital protection coverage.
• Legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior